Retail Support Manager – Area 2

Sage Global Services Limited; Aldridge; Hybrid; GBP 17,000 - 19,000; Part time

Benefits offered by this job

Employee shopping discount scheme

Wellness & wellbeing support

Employee Assistance Programme

Mental Health First Aiders

Job summary

St Giles Hospice is seeking a Retail Support Manager to cover stores in the Aldridge area and surrounding locations. You will support in the absence of management, working flexibly with local teams to deliver great service and sales results.

Ideally you have supervisory experience, can lead volunteers, and keep operations running smoothly to support hospice income. DBS checks may apply and full DBS disclosure may be required.

Qualifications

• Good standard of education in English and Maths.
• Experience using Office 365, email and internet.
• Genuine interest in charity retailing/fashion.

Responsibilities

• Provide cover to one or more stores in the absence of the community shop management team.
• Lead and motivate volunteer teams.
• Help ensure efficient running of stores to deliver a positive financial contribution.
• Report to Community Shop Managers and Retail Regional Manager.

Skills

Office 365

Written communications

Verbal communications

Line management experience

Customer service

Education

English & Maths education

Tools

Office 365

Job description

Area 2 covering stores such as Aldridge, Walmley, Bloxwich, Bilston, Darlaston and Cannock

Hours

0 hour

£12.71 per hour

As Retail Support Manager for St Giles Hospice, you will support in providing cover to one or more stores, in the absence of the community shop management team. Cover is provided on a flexible and mutual agreeable basis. You’ll work within and for your local community ensuring that engagement and support is understood and promoted.

You will be sales focused, and you will understand why customer service is key and want to be part of a successful team. Ideally, you’ll have had previous supervisory experience, be able to demonstrate leadership and have the ability to work with and motivate any volunteer team.

Reporting into the Community Shop Managers (CSM) and working closely with the Retail Regional Manager you will aid in the efficient running of our stores in order that we deliver a positive financial contribution to the Hospice.

The estate includes 26 shops and e-commerce operation with a turnover of approx. £3.5 million which supports the overall income generation strategy.

For the full job description please click the link below:

If you want to have an informal chat about this role, please contact Mark Draper on 01543 432 031

Qualifications

· Good standard of education in English and Maths

Knowledge and experience

· Experience in using Office 365, email and internet

· Genuine interest in charity retailing/fashion

Values

· Exhibits our hospice values and behaviours

Skills

· Good written and Outstanding communications skills

· Ability to work of own initiative

· Able to complete physically demanding work in the form of standing for long periods and moving stock

· Previous line management experience

Personal Attributes

· Good interpersonal skills

· Goodtime keeping and strong work ethic

· Conducts themselves’ in a professional manner

· Good organisational skills

· Inclusive and diverse in their approach

· Able to work under pressure

Other requirements

· Eligibility to work in the UK

· Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests

Pay and conditions

• 12.07% added for holidays

Training and development

• A dedicated on-site Education team offering training and development opportunities

Health and wellbeing

• The Hub Wellness Support
• Eligibility for flu vaccine
• Employee Assistance Programme
• Access to Mental Health First Aiders

Other benefits

• Access to an employee shopping discount scheme

This post is subject to a Disclose and Barring Service (DBS) check.

We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role, this may be earlier than the closing date.

If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.

Should you require any further information, please email: [e-mail]

1) I confirm that the above information is complete and correct and that any untrue or misleading information will give St Giles Hospice the right to terminate any contract of employment offered.

2) I agree that St Giles Hospice may reserve the right to require me to undergo a medical examination. In addition, I agree that this information may be retained in my personal file during my employment and for six years thereafter and understand that information will be processed in accordance with the Data Protection Act (2018).

3) I agree that should I be successful in this application, an application will be made to the Disclosure & Barring Service/Criminal Justice Information Service (Scotland) for Disclosure. I understand that should the disclosure not be to the satisfaction of the hospice any offer of employment may be withdrawn or my employment terminated.

We make every subject of a DBS check aware of the existence of the Code of Practice and make a copy available on request

Prospective employees will be advised that a criminal record will not automatically exclude them from being appointed.

Information provided by you on this form will be filed for six months and then destroyed if you are not successful.

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