Retail Support Administrator

JR United Kingdom; Stockport; On-site; GBP 28,000 - 35,000; Full time

Job summary

Join a successful fashion brand as a Retail Support Administrator in Stockport. You'll provide essential administrative support to retail teams, ensuring smooth operations and effective communication between head office and stores. If you have strong organisational and communication skills, apply now to take your career to new heights.

Benefits

Profit Share Bonus

Pension Plan

25 days annual leave

Loyalty Rewards

Buy More Leave program

Exclusive Discounts

Wellness & Perks

Family Support Leave Schemes

Volunteer Day Off

Free on-site parking

Qualifications

• At least 3 years of experience in an administrative office support role.
• Clear and concise written and verbal communication skills.
• Ability to manage multiple tasks and work under pressure.

Responsibilities

• Provide vital administrative and operational support to retail teams.
• Maintain strong communication between retail teams and head office departments.
• Accurately track stock transfers and deliveries.

Skills

Administration

Organisational Skills

Communication

Team Player

Computer Literacy

Tools

Microsoft Office

Job description

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Are you highly organised with exceptional communication skills? Do you have a knack for building strong relationships and seeing tasks through to completion?

If so, we have an exciting opportunity for a Retail Support administrator to join a successful fashion brand.

In this role, you will provide vital administrative and operational support to retail teams, ensuring smooth store operations and effective communication between head office and retail teams. You'll help coordinate resources, track performance, and support the rollout of company initiatives across the retail division. You'll also work closely with the UK Retail Support Manager to resolve operational issues and ensure all stores are aligned with company standards and best practices.

Retail Support Administrator Responsibilities:

• Ensure retail teams and concessions have a reliable point of contact.
• Resolve queries promptly via phone, email, or other platforms.
• Maintain strong communication between retail teams and head office departments, including People, Health & Safety, Merchandising, and Marketing.
• Provide administrative support across the retail estate.
• Accurately track stock transfers and deliveries, keeping daily spreadsheets up to date.
• Record and manage delivery discrepancies, uniform orders, and faulty goods reports.
• Process orders efficiently to ensure timely deliveries.
• Build and maintain strong relationships with retail teams and interdepartmental colleagues.
• Effectively communicate updates to retail teams through platforms like SharePoint and Viva Engage.
• Ensure compliance with company policies and procedures across all stores.
• Contribute to the weekly newsletter with insights and updates.
• Support regional and area managers as needed, including providing relief cover when required.

Retail Support Administrator Skills and Experience:

• At least 3 years of experience in an administrative office support role.
• Strong administration and organisational skills.
• Clear and concise written and verbal communication.
• Ability to manage multiple tasks and work under pressure.
• Proactive, self-motivated, and able to work independently.
• A team player with the ability to adapt in a dynamic, growing business.
• Computer literate, particularly with Microsoft Office (Excel, Word, PowerPoint), and confident using online communication platforms.
• Profit Share Bonus: A discretionary bonus based on the company's success.
• Pension: Secure your retirement with a comprehensive pension plan.
• Annual Leave: 25 days of starting annual leave entitlement.
• Loyalty Rewards: Earn an extra day off for every 3 years of service, up to 2 additional days.
• Buy More Leave: Purchase up to 3 extra days of annual leave each year.
• Exclusive Discounts: Get special discounts across all our brands.
• Wellness & Perks: Join company walks, enjoy fitness perks, access a subsidised canteen, and more!
• Family Support: Enhanced maternity, paternity, and adoption leave schemes after 2 years of service.
• Volunteer Day: Take a paid day off to give back to your community.
• Parking & Facilities: Free on-site parking and convenient amenities including showers, Starbucks coffee, and cycle-to-work schemes.

Don't miss the chance to be a part of something special and take your career to new heights. Apply now!

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Created on 04/06/2025 by JR United Kingdom