Retail Supervisor - Westbourne Grove

The Good Goods; Greater London; Hybrid; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Monthly bonus

Staff discounts

Travel allowance

E-learning platform access

Job summary

Maje in London Westbourne Grove is seeking a Supervisor to welcome customers, deliver a personalised and emotional shopping experience, and contribute to building client loyalty while handling transactions and stock.

You will work within a brand that blends modernity and elegance, with onboarding in your first week and opportunities for career development within SMCP Group.

Qualifications

• Proven ability to provide excellent customer service.
• Strong sales mindset and ability to upsell.
• Clear and courteous communication with customers and colleagues.
• Collaborative attitude and ability to work within a team.

Responsibilities

• Welcome customers and provide a personalised shopping experience.
• Develop customer loyalty and grow the store's client portfolio.
• Handle transactions accurately and manage stock efficiently.
• Implement and maintain visual merchandising guidelines as directed.
• Support store management in daily operations and process improvements.

Skills

Customer service

Sales

Communication

Teamwork

Job description

Since its creation in Paris in 1998, Maje has been able to build its own style and drawn a subtle line between modernity and quirkiness, by focusing on key pieces and sharp details. The Maje spirit is a very feminine silhouette, at once sober, glamorous and bold. The brand is successfully pursuing its international development and has 600 points of sale and close to 1,700 talented employees in 50 countries.

In 2025, Maje achieved a turnover of more than 467 million euros. In recent years, the house has been approaching the digital transition with great ambition and accelerating its engagement towards sustainability. Inclusion and diversity are also at the heart of our preoccupations because we are convinced that innovation and creativity are born from a diversity of opinions and profiles. Because we want to offer to our employees and candidates an inclusive environment in which everyone has a place, regardless of their origin, background, and preferences, ...

It’s your turn to enrich our history! Dare to be adventurous and to take up a new challenge, come and express your talents within the Maje Family!

What we are offering:

ASupervisorposition,full timein our concession inour store Westbourne Grove.

On a day-to-day basis at Maje, you will welcome our customers, offer them a personalised and emotional experience, develop customer loyalty, improve the client portfolio of the store, handle transactions and stock, implement visual merchandising guidelines, ….

Working for Maje is:

• Starting your adventure with a personalised onboarding on your first week;
• Contributing to the further development of our brand with a unique and courteous service;
• Working alongside passionate, caring and dynamic teams;
• Participating to ambitious projects in a brand turned towards future, innovation and durability;
• Having opportunities for a career development within the Maje or the SMCP Group.

The benefits Maje has to offer are:

• A monthly bonus scheme
• Discounts on your purchases in the SMCP brands
• A travel allowance
• An illimited access to our E-learning Platform: Mylearning

Recruitment process:

1. You will be contacted over the phone for a first exchange with the store manager;
2. If this first call confirms our ambitions are matching, you will be invited for a face-to-face interview in store with the manager.