Retail Supervisor – Full Time Permanent

Coolings Nurseries; Forest Row; On-site; GBP 27,000 - 31,000; Full time

Benefits offered by this job

Have your birthday off

Enhanced long service benefits (incl.

Free onsite parking

Employee Ownership Trust (EOT)

Job summary

Coolings Nurseries is seeking a Retail Supervisor to lead the plant area and shop, driving sales through strong merchandising and customer service. You will supervise a team, manage stock, and ensure displays are attractive and well stocked.

A good level of plant knowledge and prior supervisory experience are advantageous. Full-time hours, permanent role with an emphasis on safety, service, and teamwork.

Qualifications

• Experience supervising a retail team in a plant/garden environment preferred.
• Good knowledge of plants, gardening products and related care.
• Experience using EPOS systems and stock processes.
• Strong customer service and communication skills.
• Attention to detail and safety in a retail setting.

Responsibilities

• Oversee daily plant area and shop operations, ensure stock and displays are well presented.
• Lead by example, assign tasks, and support colleagues to drive sales.
• Manage stock levels, receive deliveries, and maintain records.
• Provide knowledgeable plant advice and excellent customer service.
• Uphold health and safety standards across the department.
• Collaborate with management to ensure smooth day‑to‑day operations.

Skills

Supervisory experience

EPOS experience

Plant knowledge

Customer service

Stock management

Team leadership

Health and safety

Communication

Tools

EPOS systems

Job description

Rushmore Hill,

Kent, TN14 7NN

Tel: [phone]Fax: [phone]

Email: [e-mail]

Coolings Nurseries Limited Directors:, A. Daly. G.D. Carvosso, I. Hazon.VAT Reg. 207 4180 88 Registered in England No. 1534529 Registered office at Rushmore Hill, Knockholt TN14 7NN

Job Description and Specification

Job Title: Retail Supervisor

Colemans Hatch RoadEast SussexRH18 5JW

Type: Permanent, Full Time

Hours: 40 hours per week

Rate of Pay: £13.21 per hour

Benefits

• Have your birthday off
• Enhanced long service benefits (incl. extra holiday)
• Free onsite parking
• Eligible staff are part of our exciting Employee Ownership Trust (EOT)

We’re looking for an enthusiastic and knowledgeable Retail Supervisor to help lead the day-to-dayoperation of our thriving plant area and shop. If you have a passion for plants, enjoy deliveringexceptional customer service and have experience supervising a retail team, we’d love to hear fromyou.

A good level of plant or horticultural knowledge would be advantageous, as would previousexperience working with plants, gardening or within a garden centre or nursery environment. Youdon’t need to be a horticultural expert, however, as the right person will have the enthusiasm andwillingness to develop their knowledge on the job.

Working closely with the General Manager, you’ll play a key role in ensuring our plant area and shopare beautifully presented, well stocked and offer an outstanding shopping experience for everycustomer. This is a hands-on role where you’ll lead by example, support colleagues and help drivesales through excellent merchandising, plant care and customer service.

Key Responsibilities and Tasks

• Supervising the daily operation of the plant area and shop, ensuring products are wellpresented, fully stocked and maintained to a high standard
• Carrying out and overseeing plant care, including watering, feeding and general maintenanceto keep stock healthy and sale-ready.
• Creating attractive retail displays, supporting seasonal promotions and ensuring products areaccurately priced and labelled.
• Receiving deliveries, monitoring stock levels and maintaining accurate stock records using
• Delivering exceptional customer service, providing knowledgeable advice on plants, gardeningand related products, and helping customers make the right choices for their needs.
• Supervising and supporting the plant area and shop team by allocating daily tasks, leading byexample and helping maintain high standards throughout the department.
• Maintaining a safe, clean and organised working environment, ensuring health and safetyprocedures are followed at all times.
• Supporting the wider garden centre team during busy trading periods and assisting with thesmooth day-to-day operation of the business.
• Work closely with the management team to ensure the department operates smoothly.

Key Skills & Requirements

• Previous experience in a plant-focused garden centre, nursery or horticultural retailenvironment would be advantageous.
• A good understanding of plants, gardening and horticultural products, or a genuine interest indeveloping this knowledge.
• Previous supervisory or team-leading experience, with the ability to motivate and supportothers.
• Experience using EPOS systems and stock management processes. Excellent customer service skills and confidence in advising customers on plant selection and
• Strong organisational skills with excellent attention to detail. Good communication skills and the ability to work effectively both independently and as part
• of a team. A positive, hands-on approach and a genuine passion for plants and delivering an outstanding
• A willingness to learn and develop your horticultural knowledge on the job. While some
• existing plant knowledge or experience would be advantageous, full horticultural expertise isnot essential.
• Good understanding of health and safety practices within a retail environment.

Why Join Us?

This is an exciting opportunity to join a friendly team where your knowledge, enthusiasm andleadership will make a real difference. Every day is different, and you’ll have the chance to work withquality plants, engage with customers who share your passion for gardening and contribute to thecontinued success of our garden centre.

It’s a great opportunity for someone with retail supervisory experience who also has an interest inplants and gardening, or for someone with some existing horticultural knowledge who is looking to develop their retail leadership skills. You’ll be supported to build your knowledge further as youbecome familiar with our range, products and customers.

If you’re passionate about plants and ready to take the next step in your retail career, we’d love tohear from you.