Retail Supervisor (Churchill Square)

Brighton & Hove Albion Football Club; Brighton; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a proactive Retail Supervisor to lead their Churchill Square store. This role involves managing daily operations, enhancing customer experiences, and leading a dedicated team. You'll be at the forefront of delivering exceptional service while ensuring the store's visual standards are consistently met. With a commitment to community and excellence, this position offers the opportunity to make a significant impact in a vibrant retail environment. If you thrive in a dynamic setting and are passionate about retail, this is the perfect opportunity for you.

Benefits

Complimentary breakfast and lunch

23 days holiday

Rewards platform access

Enhanced family policies

Access to gym and padel court

Priority access to match tickets

In-house training programme

Exclusive discounts from partners

Qualifications

• Proven experience in retail management or supervisory roles.
• Strong customer service skills and ability to lead a team.

Responsibilities

• Support the Stores Manager in daily operations.
• Ensure store standards are met through regular checks.

Skills

Customer Service

Leadership

Analytical Skills

Attention to Detail

Education

High School Diploma

Retail Management Certification

Tools

Retail Systems

Job description

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Role: Retail Supervisor (Churchill Square)

Hours: 40 hours per week to include evening and weekends. To be worked in accordance with the retail rota.

Location: Our shop based in Churchill Square in Brighton.

Contract Type: Permanent

Deadline Day: 1st May 2025

About Brighton & Hove Albion FC

We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact.

Support the smooth operation at our Churchill Square store

We are looking for a proactive and enthusiastic individual to support the Stores Manager in the day-to-day running of our city centre store. You will play a key role in allocating team responsibilities, assisting with visual merchandising, and ensuring store standards are consistently met through regular floor walks. You will become an expert on all things Nike & BHAFC ranges to be able to share your knowledge with the team to enhance the customer experience.

Your retail background

You will be a natural leader, rallying the team with energy and passion to deliver top-tier results. You will have excellent customer service skills, to be able to create unforgettable experiences for fans. You will be confident using retail systems, with strong analytical skills and acute attention to detail.

Before submitting your application, please ensure you are aware that this role is not based at the American Express Stadium but at our city centre store at Churchill Square.

To find out more about this role, click here to read the job description.

Our values are essential to our success

Our values serve as guiding principles for how we connect with one another, our fans, partners and sponsors. As a club, we embody these values in everything we do:

Act with Integrity

Make it Special

How we say thank you

In appreciation for your hard work and dedication, we are pleased to offer you a range of additional benefits, including but not limited to:

Complimentary breakfast and lunch at both sites

️23 days holiday rising with length of service (pro rata for part time staff)

Rewards platform, which includes access to 900+ retailers, a wellbeing centre and more!

Enhanced family policies

️️Access to a gym and padel court at our training ground

Priority access to match tickets and access to free WSL tickets for 2024/25 season

In-house training programme and CPD opportunities

Exclusive discounts and benefits from our partners and local businesses

Our commitment to EDI

We take pride in being an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values foster a strong ethical culture, enabling us to meet the needs of our diverse audience, both on and off the pitch. We welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnership. If you require any reasonable adjustments to support your application, please contact [e-mail]

Safeguarding is part of everything we do

We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment.

This position is UK-based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including a full 3-year reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Spectator Sports, Sports Teams and Clubs, and Retail

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