Retail Supervisor (38 hours) - Trafford Centre

New Balance; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading sportswear brand is seeking retail associates to join their team in Manchester. This role involves engaging with customers, maintaining store standards, and contributing to overall performance. Ideal candidates will have a passion for retail, excellent customer service skills, and a desire to learn. Competitive compensation and development opportunities are offered, along with a flexible working environment.

Benefits

Competitive compensation

Potential to earn more through Retail Bonus Scheme

Great development opportunities

Generous staff discount

Flexible uniform package

Qualifications

• Previous retail experience or proven experience in a team environment is desirable.
• Passion for retail and sales.
• Ability to perform basic maths and general retail operational processes.

Responsibilities

• Open and close the store following the correct company procedures.
• Deliver total customer satisfaction to every customer.
• Assist in training and coaching Associates.

Skills

Customer service skills

Team player

Effective communication

Basic maths

Tools

POS register systems

Job description

New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate, and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador, along with your genuine love for working with customers and motivating a team. Apply now for the chance to join an incredible team!

MAJOR ACCOUNTABILITIES:

1. Open and close the store following the correct company procedures.
2. Encourage continuous improvement through ongoing feedback.
3. Support the Store Management team on overall store and back of house standards.
4. Assist in training and coaching Associates.
5. Achieve personal KPIs and contribute to overall store performance.
6. Deliver total customer satisfaction to every customer, from entry to exit.
7. Help ensure the store remains as commercial as possible following company guidelines.
8. Adhere to company policies and procedures.
9. Maintain health, safety, and environmental standards in the store.
10. Perform other duties as required by the management team.

REQUIREMENTS FOR SUCCESS:

1. Be a team player.
2. Previous retail experience or proven experience in a team environment is desirable.
3. Demonstrate excellent customer service skills.
4. Have a passion for retail and sales.
5. Possess a desire to learn.
6. Ability to perform basic maths and general retail operational processes.
7. Understanding of POS register systems.
8. Effective communication skills.
9. Flexible work schedule including weekends and holidays.

ADDITIONAL BENEFITS:

1. Competitive compensation.
2. Potential to earn more through our Retail Bonus Scheme.
3. Great development opportunities.
4. Inclusive working environments across all our European locations.
5. Generous staff discount.
6. Project involvement across our European region.
7. Flexible uniform package.