Retail Supervisor (38 hours) - Trafford Centre

New Balance; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading sportswear brand as a retail associate, where you'll engage and educate customers while supporting store management. We seek passionate individuals who thrive in a team environment and can deliver excellent customer service. Enjoy competitive compensation, development opportunities, and a generous staff discount as you grow with us.

Benefits

Competitive Compensation

Retail Bonus Scheme

Great Development Opportunities

Generous Staff Discount

Flexible Uniform Package

Qualifications

• Previous retail experience desirable or proven experience in a team environment.
• Ability to perform basic maths and general retail operational processes.

Responsibilities

• Open and close the store following company procedures.
• Achieve personal KPIs and contribute to overall store performance.
• Deliver total customer satisfaction to every customer.

Skills

Team Player

Customer Service

Effective Communication

Flexibility

Tools

POS Register Systems

Job description

New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate, and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador, as well as your genuine love for working with customers and motivating a team. Apply now for the chance to join an incredible team!

MAJOR ACCOUNTABILITIES:

1. Open and close the store following the correct company procedures

2. Encourage continuous improvement through ongoing feedback

3. Support the Store Management team on overall store and back of house standards

4. Assist in training and coaching Associates

5. Achieve personal KPIs and contribute to overall store performance

6. Deliver total customer satisfaction to every customer, from entry to exit

7. Help ensure the store remains as commercial as possible following company guidelines

8. Adhere to company policies and procedures

9. Maintain health, safety, and environmental standards in the store

10. Perform other duties as required by the management team

REQUIREMENTS FOR SUCCESS:

• Team Player

• Previous retail experience desirable or proven experience in a team environment

• Demonstrate customer service skills

• A passion for retail and sales

• Desire to learn

• Ability to perform basic maths and general retail operational processes

• Understanding of POS register systems

• Effective communication skills

• Flexible work schedule including weekends and holidays

ADDITIONAL BENEFITS:

• Competitive compensation

• Potential to earn more through our Retail Bonus Scheme

• Great development opportunities

• Inclusive working environments across all our European locations

• Generous staff discount

• Project involvement across our European region

• Flexible uniform package