Retail Supervisor (25 hrs)

TN United Kingdom; Epsom; On-site; GBP 60,000 - 80,000; Part time

Job summary

An established industry player is seeking an enthusiastic Retail Supervisor for their Epsom store. This part-time role offers a competitive hourly rate and the chance to develop within the retail sector. Ideal candidates will possess a positive attitude, strong leadership skills, and a passion for customer service. You will be responsible for supervising the team, ensuring exceptional shopping experiences, and achieving sales targets. Join a dynamic team and take the next step in your retail career!

Qualifications

• Previous supervisory experience in retail is essential.
• Ability to lead and motivate a team effectively.

Responsibilities

• Supervise the store team in the absence of the Store Manager.
• Provide exceptional customer service and support team members.

Skills

Customer Service

Team Leadership

Retail Experience

Communication Skills

Problem Solving

Job description

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Purpose

Deichmann are seeking an enthusiastic and passionate Retail Supervisor to join the team in our Epsom store.

You will be offered a competitive hourly rate of up to £13.71 per hour + non-contractual, hourly sales commission.

At Deichmann, our Retail Supervisors play a vital role in supporting the store management team and delivering an exceptional shopping experience to our customers.

In return for your hard work, you will be offered fantastic opportunities to grow and develop within your retail career.

This is a part-time, permanent position, contracted for 25 hours per week. Ideal candidate: If you have energy, drive, and passion to work in a fast-paced, customer-facing retail environment, this is the role for you!

You will have a positive attitude towards providing exceptional customer service, the ability to lead a team, stamina to work on a fast-paced shop floor, and the capacity to work calmly under pressure.

You should have previous retail experience, ideally with supervisory experience. Key activities include:

1. Lead and supervise the store team in the absence of the Store Manager.
2. Open & close the store, including cashing up and completing associated administrative duties.
3. Offer excellent levels of customer service and possess strong product knowledge.
4. Lead by example by recommending and promoting complementary products with each sale.
5. Assist management in leading the team to achieve store sales targets and KPIs.
6. Support team members as needed.
7. Ensure the store is correctly merchandised, with refreshed and inviting product displays.
8. Process stock deliveries and store transfers.
9. Deal with customer queries and complaints.

Personal characteristics include:

1. Able to take direction from management regarding additional tasks and duties.
2. Previous supervisory experience, including cashing up and banking.
3. Self-motivated with a positive, can-do attitude.
4. Ability to supervise, motivate, coach, and work with a team.
5. Strong interpersonal and communication skills.
6. Willingness to approach and serve all customers.
7. The drive to exceed monthly performance targets.
8. Methodical approach to daily tasks, including stock SKU management.
9. High attention to detail.
10. Ability to work both individually and as part of a diverse team.
11. Willingness to work 25 hours per week with flexibility across any day (Monday - Sunday).

Salary/Pay: up to £13.71 per hour + non-contractual, hourly sales commission.