Retail Supervisor (25 hrs)

TN United Kingdom; Croydon; On-site; GBP 60,000 - 80,000; Part time

Job summary

An established industry player is seeking a dynamic Retail Supervisor for their Croydon store. This part-time, permanent role offers a competitive hourly wage and the chance to grow within a vibrant retail environment. The ideal candidate will bring energy and passion, ensuring exceptional customer service while leading a dedicated team. Responsibilities include supporting management, supervising daily operations, and driving sales performance. If you're motivated and ready to make a difference in a fast-paced setting, this opportunity is perfect for you.

Qualifications

• Previous retail experience, ideally with supervisory experience.
• Ability to lead and motivate a team in a fast-paced environment.

Responsibilities

• Lead and supervise the store team in the absence of the Store Manager.
• Ensure excellent customer service and manage store operations.

Skills

Customer Service

Team Leadership

Retail Experience

Interpersonal Skills

Attention to Detail

Job description

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Purpose

Deichmann are seeking an enthusiastic and passionate Retail Supervisor to join the team in our Croydon store.

You will be offered a competitive hourly rate of up to £13.71 per hour + non-contractual, hourly sales commission.

At Deichmann, our Retail Supervisors play a vital role in supporting the store management team and delivering an exceptional shopping experience to our customers.

In return for your hard work, you will be offered fantastic opportunities to grow and develop within your retail career.

This is a part-time, permanent position, contracted for 25 hours per week. Ideal candidate: If you have energy, drive, and passion to work in a fast-paced, customer-facing retail environment, this is the role for you!

You will have a positive attitude towards providing exceptional customer service, the ability to lead a team, stamina to work on a fast-paced shop floor, and capacity to work calmly under pressure.

You should have previous retail experience, ideally with supervisory experience. Key activities include:

1. Lead and supervise the store team in the absence of the Store Manager.
2. Open & close the store, including cashing up and completing associated administrative duties.
3. Offer excellent customer service and possess strong product knowledge.
4. Lead by example, recommending and promoting complementary products with each sale.
5. Assist management in leading the team to achieve store sales targets and KPIs.
6. Support team members as needed.
7. Ensure the store is correctly merchandised, with refreshed and inviting product displays.
8. Process stock deliveries and store transfers.
9. Handle customer queries and complaints.

Personal characteristics include:

1. Ability to follow management instructions regarding additional tasks and duties.
2. Previous supervisory experience, including cashing up and banking.
3. Self-motivated with a positive, proactive attitude.
4. Ability to supervise, motivate, coach, and collaborate with a team.
5. Strong interpersonal and communication skills.
6. Willingness to approach and serve all customers.
7. Drive to exceed monthly performance targets.
8. Methodical approach to daily tasks, including stock SKU management.
9. High attention to detail.
10. Ability to work independently and as part of a diverse team.
11. Flexibility to work any day from Monday to Sunday, totaling 25 hours per week.

Salary/Pay: up to £13.71 per hour + non-contractual, hourly sales commission.