Retail Supervisor

Wickes; West Midlands Combined Authority; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the retail sector is seeking a Supervisor to enhance team performance and customer experiences. In this role, you will oversee daily operations, support your colleagues, and ensure a welcoming environment for customers. With a focus on career growth, you will benefit from extensive training and a comprehensive benefits package, including bonuses and leave.

Benefits

Up to 5% annual bonus

Up to £300 per month gain share bonus

Up to 10% employer pension contribution

20% colleague discount

Life assurance

Cycle to work scheme

Cashback health scheme

Qualifications

• Experience in training new team members.
• Ability to support scheduling rotas.
• Experience as a key-holder preferred.

Responsibilities

• Motivate and guide colleagues to achieve customer satisfaction.
• Supervise routine tasks and ensure store readiness.
• Drive success through effective team leadership.

Skills

Customer Service

Team Leadership

Enthusiasm

Job description

About The Role...

Whatever the day brings, safety will be your first priority. You’ll motivate, guide, and support your colleagues to achieve the best customer experience possible. You’ll be a key holder and supervise your team to complete routine tasks. Whether that’s ensuring the store is in tip-top shape, fulfilling orders, or making sure every customer finds help, you’ll be there to drive success.

About You...

You have a keen interest in growing your career and supporting your own team. You are passionate about delivering exceptional customer service. You ideally have some experience training new team members, supporting scheduling rotas, or being a key-holder. All we really ask is that you bring a bag of enthusiasm.

Please ensure to apply with an up-to-date CV attached. Applications without CVs currently will not be accepted. If you require adjustments to be able to apply, please submit a reasonable adjustment form below.

What can we offer you?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:

• For applicants 21 yrs and over: £12.86 per hour, 18-20 yrs: £12.13 per hour, under 18 yrs: £9.35 per hour.
• Up to 5% annual bonus and up to £300 per month gain share bonus.
• Up to 10% employer pension contribution.
• Up to 35 days of annual leave including 8 bank holidays.

Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.

We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do. If you are interested in flexible working, you can read our flexible working statement here or let us know when you apply, and we can discuss this as part of your application process.

Apply now!

Vacancy Reference#99450

Please contact us here if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage, you will have an opportunity to inform us when we invite you to interview. Please note, this link is only for reasonable adjustments required - general enquiries or direct CV applications cannot be accepted via this form.