Retail Supervisor

Screwfix; Poole; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

28 days annual leave

Pension scheme

Life cover

Employee discounts

Training and development

Job summary

Screwfix in Poole is hiring a Retail Supervisor to lead a small team in a fast-paced store. You’ll set the standard for customer service, guide customers to the right products, and ensure smooth day-to-day operations.

You’ll be part of a supportive team with training, development, and a commitment to work-life balance. The role includes a competitive salary, 28 days’ leave, pension, life cover, and employee discounts.

Qualifications

• Experience as a supervisor or duty manager leading a small team in a fast-paced store.
• Excellent customer service skills and ability to convert service into sales.
• Curious, inquisitive, and committed to continuous improvement.
• Passionate about the business.
• Friendly, flexible, reliable and hardworking.

Responsibilities

• Host in-store and lead the team while guiding customers to the right products.
• Maintain store standards including cash reconciliation, customer queries, audits, and stock control.
• Collaborate with the team to deliver great service and have fun while achieving targets.

Skills

Team leadership

Customer service

Communication

Continuous improvement

Passion

Job description

Everything we do starts with the people we serve. We're proud to be the traders behind the tradespeople: the nuts and bolts behind the job, always ready to save the day (or at least the project). From power tools to workwear, cables to pipe fittings, we offer over 60,000 products across 900+ stores – and that's not to mention our industry-leading digital services. Join Screwfix and be part of a team of experts who get the job done quickly, affordably, and always with a smile. You'll be a vital part of the team, getting stuck in and leading by example. Whether you're front-of-house helping customers or in the warehouse keeping our standards high, customers are always at the front of your mind. And with the help of our excellent training programmes and varied shift patterns to support a healthy work life balance, you'll be on the right track for a promising career with us! Opening hours: Monday - Friday (7am to 8pm), Saturday (7am to 6pm), Sunday (9am to 4pm).

What's it like to be a Retail Supervisor?

• Host – you'll be the team leader, hosting in store, setting an example of what great looks like. You'll understand what your customers need, guide them to the right products, and make it super easy for them
• Store standards – you'll make sure everything runs smoothly from cash reconciliations, to customer queries, audit compliancy and stock management
• Part of the team – you'll join a team who take pride in their store, working together and having lots of fun along the way!

Required Skills & Experience

YOU ARE…

• An experienced supervisor or duty manager who is used to managing a small team in a fast-paced environment
• Great at giving amazing customer service, and able to translate that into sales
• Inquisitive, ever-questioning and ever-improving
• Passionate about our business
• Friendly, flexible, reliable, honest and like to work hard!

What's in it for you?

• Joining Screwfix means joining a growing team – full of support, opportunities, and fun!
• We offer a competitive salary
• 28 days annual leave (including an allowance for Bank Holidays). Increasing with length of service, up to a maximum of 33 days annual leave.
• Award-winning company pension scheme - up to 14% Kingfisher contribution!
• Life cover
• 20% discount with Screwfix and B&Q
• Discounted healthcare
• Company share save schemes
• We'll also help you be the best you can be, with excellent training and ongoing development.

Our hourly rates may include a location allowance which is reviewed annually and may change.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.

If you require any additional support or adjustments to help you make an application, please contact us at [e-mail]