Retail Supervisor

Screwfix; Plymouth; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a leading retail company as a Retail Supervisor in Plymouth. You'll lead a dynamic team, ensuring excellent customer service and store operations. Enjoy a competitive salary, generous leave, and opportunities for career growth in a supportive environment.

Benefits

28 days annual leave

Award-winning pension scheme

Life cover

20% discount with Screwfix and B&Q

Discounted healthcare

Company share save schemes

Excellent training and ongoing development opportunities

Qualifications

• Experienced supervisor or duty manager in a fast-paced environment.
• Great at translating customer service into sales.

Responsibilities

• Lead the team and set an example for excellent customer service.
• Ensure smooth store operations including cash reconciliations and stock management.
• Work collaboratively with the team to maintain store standards.

Skills

Customer Service

Team Management

Problem Solving

Flexibility

Job description

Screwfix Plymouth, England, United Kingdom

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Screwfix Plymouth, England, United Kingdom

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Overview

You’ll be a vital part of the team, getting stuck in and leading by example. Whether you’re front-of-house helping customers or in the warehouse keeping our standards high, customers are always at the front of your mind. And with the help of our excellent training programmes and varied shift patterns to support a healthy work-life balance, you’ll be on the right track for a promising career with us!

Working Hours

Monday - Friday (7am to 8pm)
Saturday (7am to 6pm)
Sunday (9am to 4pm)

Key Responsibilities

• Host – you’ll be the team leader, hosting in store, setting an example of what great looks like. You’ll understand what your customers need, guide them to the right products, and make it super easy for them
• Store standards – you’ll make sure everything runs smoothly from cash reconciliations, to customer queries, audit compliance, and stock management.
• Part of the team – you’ll join a team who take pride in their store, working together and having lots of fun along the way!

Required Skills & Experience

• An experienced supervisor or duty manager used to managing a small team in a fast-paced environment
• Great at giving excellent customer service, with the ability to translate that into sales
• Inquisitive, always questioning and seeking improvement
• Passionate about our business
• Friendly, flexible, reliable, honest, and willing to work hard

What’s In It For You?

• Joining Screwfix means becoming part of a growing team – full of support, opportunities, and fun!
• Competitive salary
• 28 days annual leave (including Bank Holidays), increasing up to 33 days with service
• Award-winning pension scheme with up to 14% contribution
• Life cover
• 20% discount with Screwfix and B&Q
• Discounted healthcare
• Company share save schemes
• Excellent training and ongoing development opportunities

For more information, please email [e-mail].

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Apply now by uploading your CV and completing the application.

Note: Our hourly rates may include a location allowance, reviewed annually.

We are committed to equal opportunity employment and do not discriminate based on gender, race, ethnicity, age, sexual orientation, religion, belief, or disability. For support or adjustments in your application process, contact us at [e-mail].

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Customer Service
• Industry: Retail