Retail Supervisor

TN United Kingdom; Liverpool; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading company in retail is seeking a Retail Supervisor to join their team in Liverpool. The role involves overseeing daily store operations, motivating a team of Retail Sales Advisors, and ensuring excellent customer service. With a competitive salary and numerous perks, this position offers great career development opportunities.

Benefits

20 days of holiday plus attendance bonus

Performance-related bonus

Staff discount up to 60% on own-brand products

Access to high street discounts

Employee Assistance Programme

Qualifications

• Experience in retail management or supervisory roles.
• Strong communication and leadership skills.
• Ability to analyze KPIs and drive store results.

Responsibilities

• Oversee daily operations and manage store staff.
• Ensure high standards of presentation and compliance.
• Drive sales targets and motivate the team.

Skills

Customer Service

Team Motivation

Sales Target Achievement

Visual Merchandising

Job description

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In order to fully support the growth we have planned, we need to recruit a Retail Supervisor to support the Store Management team in overseeing the daily operations of the store. Demonstrate passion and drive in motivating a team of Retail Sales Advisors to achieve sales targets and KPIs by providing first-class customer service. Maintain high standards of presentation and health and safety compliance to create the best possible experience for every visitor. In this role, you will have an opportunity to gain a wider commercial awareness and understanding of how Nisbets operates and delivers market-leading products worldwide. Joining the team at Nisbets, you will be supported and guided in your career progression and will receive ongoing training to help you realize your goals.

What will I be doing as a Retail Supervisor?

• Responsible for opening and closing the store in a manager’s absence.
• Manage daily floor plan, ensuring the right people are in the right place at the right time to drive results.
• Act as a role model to the team, demonstrating excellent end-to-end customer service and motivating the team to do the same.
• Plan and execute motivational, inspirational, and informative team briefs throughout each day.
• Understand KPIs and how they are used to drive store results.
• Take ownership of contributing to store sales targets and KPIs, including revenue, margin, conversion, footfall, quotes, and ATV to maximize profitability.
• Lead store outreach activities, ensuring they are incorporated into the daily plan, and demonstrate best practices during phone calls and visits.
• Identify revenue potential within the local area, including regular and new business opportunities.
• Participate in general shop floor duties, including stock replenishment and processing deliveries, housekeeping, and stock management.
• Ensure the store consistently exceeds visual merchandising standards, including promotional areas, to meet compliance.
• Accurately complete stock audits in line with company policies.
• Ensure customer payment transactions are processed in accordance with policy.
• Complete end-of-day reconciliation, investigating and reporting discrepancies as needed.
• Conduct daily floor walk documents to ensure store standards are maintained and understood by the team.
• Conduct weekly role-play scenarios to develop team skills in sales, conflict resolution, and outreach.
• Adhere to daily operating checklists, delegating and following up to ensure smooth store operations.
• Treat all visitors with respect and consideration, using provided training to handle difficult situations positively.

What can I expect working as a Retail Supervisor?

• Competitive base salary of £27,000.
• Performance-related bonus paid quarterly, pro-rated for part-time roles.
• 20 days of holiday plus an attendance bonus that can add up to 4 additional days or a cash equivalent.
• Christmas gift payment.
• Ongoing training and support, both in-store and via our learning management platform.
• Excellent career development opportunities within retail or the wider business.
• Access to numerous high street discounts.
• Staff discount on all products, with up to 60% off on own-brand products.
• Employee Assistance Programme with 24-hour counseling services.