Retail Supervisor

Deichmann; Epsom and Ewell; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading footwear retailer is seeking a part-time Retail Supervisor to enhance customer experience and support the management team in Epsom and Ewell. This position requires previous retail experience, strong leadership skills, and a dedication to outstanding customer service. Working 25 hours per week, candidates must have a flexible approach to work, including weekends. Competitive hourly rate of £13.71 plus sales commission offered.

Benefits

Hourly sales commission

Qualifications

• Previous retail experience, ideally as a supervisor.
• Positive attitude towards customer service.
• Ability to lead a team calmly under pressure.
• Self-motivated with a can-do attitude.

Responsibilities

• Lead and supervise the store team in absence of Store Manager.
• Open & close the store, handle cash and administrative duties.
• Provide excellent customer service and product knowledge.
• Assist management in achieving sales targets and KPIs.

Skills

Retail experience

Customer service

Leadership

Communication

Team motivation

Job description

Overview

At Deichmann, our Retail Supervisors play a vital role in supporting the store management team and delivering an exceptional shopping experience to our customers. This is a part time, permanent position contracted to 25 hours per week with an hourly rate of up to £13.71 + non contractual hourly sales commission. Ideal candidate: energy, drive and passion to work in a fast paced, customer facing, retail environment.

Responsibilities

• Lead and supervise the store team in the absence of the Store Manager.
• Open & close the store, including cashing up and completion of associated administrative duties.
• Offer excellent levels of customer service and have a strong product knowledge.
• Lead by example, by recommending and promoting complimentary products with each sale.
• Assist management in leading the team, to achieve store sales targets and KPIs.
• Support team members as and when required.
• Ensure that the store is correctly merchandised, product displays are refreshed and inviting to the customer.
• Process stock deliveries and store transfers.
• Deal with customer queries and complaints.

Qualifications

• You will have previous retail experience and ideally will have worked as a supervisor previously.
• You will have a positive attitude towards providing exceptional customer service, the ability to lead a team, the stamina to work on a fast-paced shop floor and the capacity to work calmly under pressure.
• Previous supervisory experience including cashing up and banking.
• Self-motivated, with a positive, can-do attitude.
• Ability to supervise, motivate, coach and work with a team.
• Strong interpersonal and communication skills.
• Willingness to approach and serve all customers.
• The drive to exceed monthly performance targets.
• Methodical approach to completing daily tasks - including stock SKU management.
• High levels of attention to detail.
• The ability to work both individually and as part of a diverse team.
• The commitment to work 25 hours per week and the flexibility to work any day (Monday - Sunday).

Benefits

• Salary up to £13.71 per hour + non contractual, hourly sales commission.