Retail Supervisor

Morgan Jones Recruitment; Deal; On-site; GBP 17,000 - 21,000; Part time

Job summary

Pilgrims Hospices is seeking a part-time Retail Supervisor in Deal, Kent. You will support the Retail Manager to keep the shop thriving as a welcoming community hub and income source.

You will merchandise creatively, manage donations stock, mentor volunteers, handle till tasks, banking and deliveries, and promote Gift Aid while ensuring health and safety rules are followed.

The role is temporary, for 5/6 weeks, requiring flexibility to cover 2 days per week.

Qualifications

• Experience in retail or charity shop environments preferred.

Responsibilities

• Support the Retail Manager in day-to-day operations.
• Showcase creative merchandising to attract donors and customers.
• Manage stock: sort, price donations, and maintain inventory.
• Inspire and mentor volunteers to build retail skills.
• Handle till reconciliation, banking, and deliveries.
• Promote Gift Aid to maximise donation revenue.
• Adhere to health and safety policies for staff, volunteers, and customers.

Skills

Customer service

Volunteer coordination

Merchandising

Stock management

Till reconciliation

Job description

Retail Supervisor

Location: Deal, Kent

Salary: £12.84 per hour

Hours: Part time – 2 days per week (Need to be fully flexible)

Contract Type: Temporary, for 5/6 weeks

About the Role

As the Retail Supervisor, you will be instrumental in ensuring the store thrives as a key source of income while maintaining its reputation as a welcoming hub for the community.

Key Responsibilities

• Support the Retail Manager in day-to-day operations.
• Showcase your creative flair through exceptional merchandising.
• Manage stock, from sorting and pricing donations to maintaining inventory.
• Inspire and mentor volunteers to develop their retail skills.
• Handle essential administrative tasks such as till reconciliation, banking, and arranging deliveries.
• Support and promote the Gift Aid scheme to maximise revenue from donations.
• Adhere to health and safety policies, ensuring a safe environment for staff, volunteers, and customers.

Principal Accountabilities

• Price, prepare, and maintain stock following guidelines, creating an attractive, clean shopping environment.
• Support, train, and motivate volunteers, fostering a positive, productive team environment.
• Provide excellent service to all visitors, representing Pilgrims Hospices with warmth and professionalism.
• Follow Trading Standards and other regulations to ensure all items are compliant for sale.

Candidate Profile

The ideal candidate will be proactive, detail-oriented, and passionate about creating a welcoming shopping experience while supporting a meaningful cause.

You should:

• Prioritise safety and respect for customers, staff, and volunteers.
• Act with integrity, accepting responsibility for your role and supporting team performance.
• Be a collaborative team player who works effectively with colleagues and the community.
• Be committed to continuous learning and development.