Retail Supervisor

Cotswold Outdoor; Cirencester; On-site; GBP 1,626,000 - 2,066,000; Full time

Benefits offered by this job

Staff discount

Annual leave up to 33 days

Wellbeing support

Perkbox membership

Company pension

Leadership training

Hands-on experience

Job summary

Cotswold Outdoor Cirencester is seeking a Retail Supervisor to lead the team on the shop floor, deliver excellent customer service and run store operations when the Store Manager is away.

You’ll be hands-on with services like boot fitting and gait analysis, mentor new colleagues, manage opening/closing duties as a key holder and handle cashing up. Drive a safe, efficient, high-energy environment.

Qualifications

• Experience as a retail supervisor or in a supervisory role.
• Ability to handle responsibility and solve problems.
• Hands-on leadership and customer-focused mindset.

Responsibilities

• Help the team stay focused on tasks and deliver excellent customer service.
• Lead on the shop floor with expert services like boot fitting and gait analysis.
• Mentor new colleagues and assist onboarding.
• Manage opening and closing duties as a key holder.
• Carry out cashing up duties accurately.
• Lead in the absence of the Store/Assistant Store Manager.
• Keep the store safe, compliant and running efficiently.
• Bring energy, organisation and motivation to the team.

Skills

Retail supervisor

Responsibility

Leadership

Under pressure

Customer focus

Job description

Retail Supervisor

Cirencester

Gloucestershire

GB

GL7 2

About us

We believe life's better outdoors - whether it's hiking hills, running trails, or simply escaping the everyday. But great adventures start with the right kit and advice from people who care. That's where you come in. As a Retail Supervisor, you'll play a key part in helping your team grow, supporting customers, and keeping the store on track. You'll lead by example on the shop floor and step in to run things when the Store Manager is away. We're part of the Cotswold Outdoor Group, which includes Runners Need and Snow+Rock - three brands that share a love for the outdoors and a commitment to people and planet.

What you'll be doing

• Help the team stay focused on their tasks, deliver excellent customer service and make the most of every sales opportunity
• Lead by example on the shop floor by providing expert services such as boot fitting and gait analysis
• Mentor new colleagues and help onboard them confidently
• Manage store opening and closing duties as a key holder
• Carry out cashing up duties accurately and efficiently
• Lead in the absence of the Store or Assistant Store Manager
• Keep the store safe, compliant and running efficiently
• Bring energy, organisation and motivation to your team

This is a key holder position and, due to the responsibilities associated with the role, applicants must be aged 18 or over.

What we're looking for

• Has experience as a retail supervisor or in a similar supervisory role
• Is confident handling responsibility and solving problems
• Leads by example and builds strong connections with their team?
• Stays focused under pressure and knows how to juggle tasks
• Enjoys being hands‑on in a busy, customer‑focused environment

What you'll get from us

• £13.5 per hour (£11.8 per hour for under 21s)
• Performance bonus of up to £750 per year (pro rata)
• Clear progression pathways and ongoing training - from leadership skills to expert product knowledge
• 40-60% staff discount across all our outdoor and active brands
• Up to 33 days holiday, with the option to buy more
• Access to wellbeing support including free, confidential services
• Perkbox membership - savings on food, travel, fitness, entertainment and more
• Company pension scheme to help plan for your future
• Hands‑on experience in a fast‑paced, values‑driven environment

Everyone's welcome

We welcome applications from all genders, backgrounds, and experiences. Diverse teams make us stronger, helping us learn, grow, and create a place where everyone belongs. We want to hear your voice so encourage you to write your own application and use AI tools sparingly. We're looking for honesty, authenticity, and a real sense of who you are. Applications that feel generic or AI‑generated may not stand out. This advert may close early if we receive a high number of applications, so don't wait too long to apply.