Retail Supervisor

TN United Kingdom; Castleford; On-site; GBP 25,000 - 35,000; Full time

Job summary

An innovative brand is seeking a dynamic Supervisor for their temporary pop-up store. This role is crucial in creating a world-class shopping environment and leading a team to achieve sales targets. You will inspire your team, ensuring operations run smoothly while fostering a positive atmosphere. With a focus on performance and customer satisfaction, this position offers a unique opportunity to contribute to a fast-paced, high-growth brand. If you are passionate about retail and have a knack for leadership, this role is perfect for you!

Benefits

Career Development Opportunities

Qualifications

• Experience in a supervisory or management role in a customer-facing environment.
• Ability to thrive in a sales-targeted environment.

Responsibilities

• Supervise team members and provide performance feedback.
• Motivate and mentor team members to exceed goals.
• Ensure health and safety standards are maintained.

Skills

Supervisory Experience

Customer Service Skills

Communication Skills

Problem-Solving Skills

Decision-Making Ability

Time Management

Team Player Mentality

Adaptability

Job description

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Castore exists for one single reason – to make athletes better. Our ethos is built upon the philosophy of BETTER NEVER STOPS, an ideal deeply infused in our DNA and something we strive to live every single day. We utilise advanced engineering and unique technical fabrics to create the highest quality sportswear in the world for athletes who demand the very best. Designed with a passion for innovation with specialist features to help to optimise athletic performance in all conditions.

The founders’ vision is to build Castore into a brand respected across the globe for a deep and unrelenting commitment to engineering the highest quality sportswear in the world, with no stone left unturned in its search for innovation and performance enhancement.

The sportswear market has been dominated by a small clique of mass-market brands and the vision is for Castore to be a premium alternative to these, the natural brand of choice for discerning athletes who demand the very best.

The Role

As a Supervisor, you are the ultimate Service Role Model in our store. Along with the Managers, you are responsible for creating a world-class shopping environment for our customers. You lead the team, setting the pace, driving productivity, while maintaining a positive and fun environment. You inspire the teams by showcasing what great looks like.

You will be responsible for leading the team daily, in all areas of the store, deputising for the Managers, ensuring both the sales floor and behind-the-scenes operations run smoothly. You are an excellent communicator and always work with pace and authority, getting the best from the team.

This is a temporary pop-up store, so the role will be on a temporary contract.

Responsibilities

1. Supervise team members in duties and performance, providing feedback where necessary and reporting team strengths and weaknesses to management.
2. Motivate, guide, and mentor team members to exceed goals and create a positive environment during shifts.
3. Train new team members in company standards, customer service, and job duties.
4. Work with other supervisors and management to set and evaluate stock, logistics, projects, and overall goals.

Driving Results:

1. Clearly communicate with and direct the team to ensure all tasks are delivered.
2. Drive business initiatives and support the team to meet targets (e.g., email capture).
3. Support Managers in achieving all team targets.
4. Build relationships across the business to share best practices.

Make commercial decisions and suggestions to improve business performance.

Ensure store standards meet company expectations, creating the right shopping experience for customers. Escalate issues preventing stock availability.

Use business reports to identify risks and opportunities, and leverage store visits for insights.

Monitor competitor activities on high street and online, supporting Managers to stay ahead and provide a unique shopping experience.

Developing the Best:

1. Take ownership of your own development, acting as a role model for the team.
2. Support the Manager in recruiting and coaching new team members.
3. Create a culture emphasizing wellbeing, recognition, and community.
4. Adapt your style to meet the needs of your team members.

Operations:

1. Identify potential risks and escalate appropriately.
2. Ensure health and safety standards are maintained, supporting Managers in H&S compliance.
3. Support the operational running of the store, including acting as a key holder and ensuring procedures are followed.
4. Monitor stock loss and markdowns, supporting control measures.

Future Focus:

1. Plan ahead for store activities such as stock takes, layout changes, and promotions.
2. Embrace new technology and initiatives, coaching the team on multichannel retailing.

Skills & Qualities

• Experience in a supervisory or management role in a customer-facing environment.
• Ability to thrive in a sales-targeted environment.
• Excellent communication skills, both written and verbal.
• Proactive problem-solving skills.
• Decision-making ability.
• Strong interpersonal skills.
• Adaptability to change.
• Effective time management.
• Team player mentality.
• Passion for the brand.

What We Offer

• Opportunity to build a career with a fast-paced, high-growth brand.