Retail Supervisor

CO-OP; Cardiff; On-site; GBP 20,000 - 25,000; Part time

Job summary

A community-focused retail organization in Cardiff seeks a part-time Customer Team Leader to lead a friendly team, deliver exceptional customer service, and support store operations. Responsibilities include coaching team members, managing stock accuracy, and engaging with the local community. Candidates should possess strong people skills and organizational abilities. Flexible shift availability is required. The role comes with benefits including staff discounts and a pension scheme.

Benefits

30% discount on Co-op products

Pension scheme with employer contributions

Stream money management app

36 days holiday

Virtual healthcare services

24/7 employee assistance service

Cycle-to-work scheme

Qualifications

• Ability to build positive relationships with customers and colleagues.
• Capability to manage stock accuracy and store operations.
• Experience leading and supporting a team.

Responsibilities

• Provide friendly and helpful service.
• Coach and supervise Customer Team Members.
• Ensure store safety and operational compliance.
• Support the Store Manager in HR processes.
• Engage with the local community.

Skills

Great people skills

Strong organisational skills

Problem-solving skills

Flexibility to work shifts

Desire to learn and grow

Job description

As a Customer Team Leader, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re‑stocking shelves and cleaning up spillages.

At Co‑op, we do things a different way. For over 175 years we've been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental and financial wellbeing, as well as market‑leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you’ll do

• Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations.
• Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected.
• Make sure that the store remains safe, legal and fully operational.
• Manage diligence checks and stock accuracy to make shopping a great experience for our customers.
• Support your store manager by deputising when they're not working and delivering a variety of HR processes.
• Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback.
• Build relationships and get involved in your local community, supporting the Store Manager with the delivery of the local Co‑op community plan.

The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor.

Qualifications and Skills

• Great people skills, with the ability to build positive relationships with customers and colleagues.
• Strong organisational and problem‑solving skills.
• A desire to learn, grow and develop your leadership skills.
• The flexibility to work a range of different shifts.

Contract: 16 hours per week + regular overtime, part‑time, permanent.

Working pattern: Varied shifts including early mornings, late evenings and weekends.

Full, paid training provided.

You can now apply for this role using your mobile device (no CV needed!).

You must be aged 18 or over to be a customer team leader at Co‑op, as you'll need to authorise age‑related sales.

We're looking for Customer Team Leaders to join our team at Co‑op.

Benefits

• 30% discount on all Co‑op products in-store plus 10% discounts on all other brands.
• A pension scheme with up to 10% employer contributions.
• Stream – a money management app giving you access to a percentage of your pay as you earn it.
• 36 days holiday (including bank holidays, pro‑rated for part‑time colleagues).
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle‑to‑work scheme.

Building an inclusive workplace

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.