Retail Store - Team Lead

JR United Kingdom; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An innovative company is seeking a dynamic individual to enhance customer experience and operational efficiency in a retail setting. This role involves leading customer service initiatives, managing inventory, and ensuring that the store reflects the brand's vision. The ideal candidate will thrive in a fast-paced environment, demonstrating strong leadership and communication skills while adapting to the evolving needs of the business. Join a team dedicated to creating a meaningful impact through exceptional service and collaboration, and help shape a unique shopping experience for customers.

Qualifications

• 1-2 years in a leadership role in retail with customer focus.
• Experience in operations and merchandising is essential.

Responsibilities

• Provide best-in-class customer experience and support services.
• Lead inventory management and streamline operations.
• Execute visual merchandising in alignment with brand guidelines.

Skills

Customer Service

Communication Skills

Leadership

Inventory Management

Adaptability

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

Microsoft Office

Job description

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Client:

Kotn

Location:

London (Shoreditch), United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

13.04.2025

Expiry Date:

28.05.2025

Job Description:

Shoreditch, England United Kingdom

At Kotn, we’re reimagining the way our everyday items are made and purchased, beginning with your wardrobe, setting a new standard for social impact and traceability. Founded in February 2015, Kotn has been featured in over 80 publications such as New York Times, GQ, Vogue, Elle, and The Wall St. Journal. Kotn was founded in Toronto by three best friends, who were fed up with compromising on quality, design, sustainability, brand experience, and price.

What You’ll Be Working On:

Customer Experience & Service

• Customer-facing every day: provide best-in-class customer experience to all customers; fielding questions and providing upbeat, customized experience.
• Collaborate with Market Manager and Community Lead on coordination of events and activations, taking ownership of product operations and merchandising setup.
• Support and promote all streams of service provided by Kotn including but not limited to wholesale opportunities and omni-services from a retail level.
• Process cash operations with efficiency and accuracy by capturing customer opt-in to leverage for future marketing opportunities and to finalize the in-store experience loop.
• Leverage reporting to provide value in merchandising and store changes, driving positive sales.
• Resolving customer inquiries in a timely manner in line with Kotn customer experience guidelines.

Operations

• Perform managerial duties including closing, opening, and standing in for Market Manager when needed.
• Lead inventory management by implementing BOH standards, efficiently processing shipment (24 to floor), performing cycle counts, and optimizing stock room setup and organization.
• Take initiative with ideating new processes to streamline operations and collaborate with Market Manager to provide a better omnichannel customer experience.
• Supervise professional inventory counts as required.

Visual Merchandising

• Lead execution of window installs and takedowns in alignment with corporate Campaign Direction.
• Take ownership of merchandise presentation and maintenance to represent the brand vision and maximize revenue in accordance with visual guidelines.
• Maintain physical store cleanliness and organization to provide a safe and comfortable shopping environment.
• Ensure optimum product level volume is being upheld on the floor by restocking and communicating with the Market Manager when product levels are low.

What You’ll Bring:

Integrity

Be the face of the brand: maintain authenticity, live and communicate the Kotn values.

Communication

Demonstrate awareness by adjusting language and terminology, both written and verbally, for intended audience to clearly convey ideas and address opportunities.

Adaptability

Optimistically acclimate to environments of change whether through process, industry, or organizational.

Collaboration

Contribute to an environment that supports transparency and cooperation among others.

Additional Requirements:

• 1-2 years experience in a leadership role at a mid-volume, customer-driven retail environment.
• Previous experience in operations and merchandising is a must.
• A diverse set of interests and skills.
• Must have basic knowledge of Microsoft Office.