Retail Store Supervisor - Manchester 2026

Laplanduk; Macclesfield; On-site; GBP 15,300 - 18,700; Part time

Benefits offered by this job

Free hot meal each shift

Shuttle bus from local train station to event site

Holiday pay at the end of contract

Job summary

Laplanduk is seeking a Store Supervisor in Macclesfield to support daily retail operations and ensure a positive shopping experience. This role involves supervising staff, driving sales, and maintaining high store standards, along with adherence to health and safety practices.

The ideal candidate will have strong leadership skills, experience in retail management, and a passion for customer service. A pay rate of £17 per hour is offered along with additional perks such as free meals and shuttle service.

Qualifications

• Strong customer service and leadership skills.
• Experience in managing retail operations.
• Ability to train and coach team members.

Responsibilities

• Supervise staff and ensure smooth daily operations.
• Lead by example in delivering exceptional customer service.
• Address guest complaints promptly for satisfaction.
• Oversee inventory control and stock replenishment.

Skills

Customer service leadership

Store operations management

Team training and coaching

Inventory control

Health and safety compliance

Job description

Role Overview

Store Supervisors support the daily operations of the retail stores by supervising staff and ensuring a seamless and positive shopping experience for all guests. This role combines strong customer service leadership, in-depth product knowledge, visual merchandising oversight, and responsibility for maintaining high store standards. As a Store Supervisor, assist in coordinating team activities, driving sales performance, and upholding company policies to ensure smooth and efficient store operations.

Responsibilities

Customer Service & Support

• Lead by example in greeting guests and delivering exceptional service in a professional and friendly manner
• Support team members in providing accurate product and experience/show information to guests
• Address escalated guest complaints and concerns promptly to ensure a positive resolution and customer satisfaction
• Coach staff on upselling and cross-selling techniques to drive sales and meet store objectives
• Oversee daily sales operations and ensure our EposNow till system is used correctly and efficiently by team members
• Authorize refunds, exchanges, and discounts in line with store policies
• Supervise and reconcile cash (Jingle) handling procedures, including end-of-day balancing of tills
• Ensure compliance with company standards for financial transactions and security
• Supervise stock replenishment and ensure merchandising standards are consistently maintained
• Lead inventory control measures, including loss prevention, and stock take movement processes between the storerooms and the shopfloors
• Train and guide team members on proper stock handling and merchandising best practices

Store Presentation & Maintenance

• Ensure the store is clean, organized, and visually appealing in line with brand standards
• Oversee the setup of pricing displays and signage, ensuring guidelines are followed
• Monitor store facilities including till and counter areas and keep common areas welcoming
• Implement and enforce store opening and closing checklists

Health & Safety Compliance

• Monitor and enforce adherence to company health, safety, and hygiene policies
• Conduct regular safety checks and address hazards or incidents in a timely manner
• Train staff in loss prevention practices and ensure procedures are followed to minimize shrinkage
• Supervise, motivate, and support team members to ensure smooth daily operations
• Conduct team briefings, delegate tasks, and monitor individual performance
• Support onboarding and training of new staff, promoting a collaborative and productive work environment
• Step in to assist in any area of the store as needed, fostering teamwork and flexibility

Team Management

Responsibilities include managing a large team strictly in-line with approved policy, processes and instruction. Ensure a complete and up-to-date working knowledge of procedures, consulting with Head Office on any required review or revision, ensuring a consistent and efficient operation.

• Have a thorough working knowledge of the relevant areas of operation to effectively troubleshoot and problem solve.
• Act as a champion for the ‘Lapland Accessibility and Inclusion’ policies, working with colleagues and direct reports to ensure all are trained and working in accordance with the relevant processes.
• Attend to (and follow up) guest feedback, working closely with the Guest Relations team (and other relevant stakeholders) to proactively address recurring problems.
• Deliver daily briefings to teams, communicating key safety, operational, experiential and departmental information in a timely manner.

Shifts & Availability

As you will be working on a rota basis with the other Store Supervisors, good availability between October 2026 – January 2026 is essential.

Pay Rate

£17.00 per hour

What You’ll Receive

• £17.00 per hour, plus holiday pay paid at the end of your contract
• Free hot meal each shift
• Shuttle bus from local train station to event site

Customer Facing Role Requirements

• Remove all jewellery and piercings (no clear replacements) – this includes tooth gems/grills.
• Have neatly groomed, natural coloured hair; as an elf, all long hair in plaits.
• If worn, religious head coverings must be a neutral colour of brown, beige, or navy.
• Arrive on shift with none or natural make-up; foundation if worn must look like natural skin tone, minimal mascara, no false eyelashes or painted nails.
• No tattoos are permitted from the collar bone up for all customer facing roles; below elbow for Food & Beverage, and 2 inches below elbow for other customer facing roles on site.
• Leave all watches, including smart watches and phones, securely in your locker.

Training and Build Period on-site

October TBC

Live Event Period

7th November – 24th December

Location

Lapland Manchester is based at Capesthorne Hall, Congleton Road, Macclesfield, SK11 9JY.