Retail Store Supervisor

Hela Brands; Gretna; On-site; GBP 20,000 - 30,000; Full time

Job summary

Hela Brands, a leader in licensing and white label manufacturing, is seeking a Retail Store Supervisor for the ellesse brand. This role focuses on enhancing sales and profitability while leading a dynamic team. Ideal candidates will have strong leadership skills, excellent customer service orientation, and a passion for retail trends.

Benefits

31 days holiday allowance

Health Cash Plan

Cycle to Work Scheme

Length of Service bonus

Company Events

Staff Discounts

Mental Health Support

Qualifications

• Strong leadership and team management skills.
• Excellent customer service orientation with effective problem-solving abilities.
• Proven ability to analyse sales data and derive actionable insights.

Responsibilities

• Assist in managing and supervising Retail Sales Assistants for efficient customer service.
• Oversee sales and inventory management.
• Prepare reports on sales performance and store operations.

Skills

Leadership

Customer Service

Sales Analysis

Communication

Problem-Solving

Job description

Location: Caledonia Park, Gretna DG16

Salary: Competitive DOE, + Benefits

Contract: Full time, Permanent

Benefits: 31 days holiday allowance including bank holiday entitlement, Health Cash Plan, Cycle to Work Scheme, Length of Service bonus, Company Events, Staff Discounts, Mental Health Support

We are Hela Brands, an internationally operating and multi-solution strategic partner for brand owners and businesses.

We are on our way to becoming industry leaders in licensing and white label manufacturing across sports, fashion and lifestyle.

Hela Brands is fuelled by an outstanding and passionately driven team and supported by some of the industry's most insightful and future-thinking consultants and creative leaders.

We are now seeking an experienced Retail Store Supervisor to join our team on behalf of the brand ellesse.

In this role, you will be responsible for enhancing the store's sales and profitability while providing supported leadership to the Retail Sales Assistants.

As a Retail Store Supervisor, you will also be responsible for:

• Assisting in managing and supervising Retail Sales Assistants to ensure prompt and efficient customer service.
• Overseeing sales and inventory levels, ensuring optimal stock management and availability.
• Assisting with the recruitment, training, and development of new and existing team members.
• Motivating and guide Retail Sales Assistants to enhance service quality, meet sales targets, and drive store profitability.
• Handling customer feedback, queries, and complaints professionally and effectively.
• Preparing and providing reports to the Retail Store Manager or senior executives regarding sales performance and store operations.
• Managing loss prevention through security requirements and monitoring strategies, appropriately handle broken and damaged merchandise.
• Ensuring the store is clean, tidy and adheres to H&S standard.
  
  

To be successful in this role, you must posses the following key attributes:

• Strong leadership and team management skills.
• Excellent customer service orientation with effective problem-solving abilities.
• Proven ability to analyse sales data and derive actionable insights.
• Strong communication skills, both written and verbal.
• Passion for the Ellesse brand and a keen understanding of retail trends.
• Ability to work independently and collaboratively in a fast-paced environment
  
  

If you feel you have the necessary skills and experience to be successful in this role click on APPLY today, forwarding an up to date copy of your CV for consideration in the first instance.

No agencies please.