Retail Store Manager Thurrock Superstore

Cancer Research UK; Thurrock; On-site; GBP 31,000 - 37,000; Full time

Job summary

Cancer Research UK is seeking a motivated Superstore Manager to lead our Thurrock store. You will drive sales and fundraising targets while inspiring a diverse team of paid staff and volunteers, ensuring exceptional customer and supporter service.

You’ll manage the commercial running of the store, oversee stock, merchandising, donations, and grant activity, and build strong links with the local community to increase income and awareness.

Qualifications

• Commercial awareness with experience of targets and delivering sales and profit.
• Experience of managing and inspiring a large and diverse team of people.
• Ability to multi-task in a lively high-volume retail environment with large stock
• Flexibility to work on a rota basis and adapt to business needs
• Creativity to seek out opportunities for new and innovative ways of working

Responsibilities

• Guiding, inspiring and engaging a team of paid staff and volunteers, including recruitment, retention and development.
• Taking ownership of the commercial running of the superstore, including display, merchandising, stock, donations and income generation.
• Leading by example to provide excellent customer and supporter service.
• Maximising profit through cost control and sales performance.
• Organising and running fundraising events to achieve targets and engaging with the local community.
• Ensuring health and safety, safeguarding, security, administration and HR policies are followed.

Job description

Endless pre-loved items. A crucial source of fundraising. A store that runs your way. Superstore manager £31,380 - £36,803 per annum plus benefits Reports to: Area manager Department: Trading Contract: Permanent Hours: Full time 37.5 hours per week Location: Thurrock Superstore Closing date: Sunday 15th October 2026

Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

At Cancer Research UK, we exist to beat cancer. We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That’s why we’re looking for someone talented, someone determined, someone like you.

We’re looking for a motivating superstore manager to join Cancer Research UK’s trading team.

You’ll be acting as an ambassador for Cancer Research UK, motivating your team to maximise on sales and fundraising targets. Your superstore will be a place where your community gets to meet our people, understand our brand, and see some of the great things we do.

You’ll also be surrounded by people who are as dedicated to beating cancer as you are.

What will I be doing?

Guiding, inspiring and engaging a team of paid staff and volunteers. This includes recruitment, retention and development of a diverse superstore team.

Taking ownership and responsibility for the commercial running of your superstoreincluding display and merchandising, stock management and generation, maintaining shop standards, store layout, sales and income.

Leading by example and providing excellent customer and supporter service.

Maximising profit through effective cost control and sales.

Working to agreed targets for donated stock, cash, benchmark gift aid, average selling price, sell through and stock processing.

Creating relationships with your local community and Cancer Research UK colleagues to generate community engagement and additional income and stock.

Oversee the movement and distribution of large volumes of donations including across other Cancer Research UK shops, superstores and eCommerce.

Organising and running creative fundraising events for your store to achieve fundraising targets.

Maintaining compliance with health and safety, safeguarding, security, administration and HR policies.

There will be a varied amount of manual handling and physical activity required within the day-to-day duties of the role.

What are you looking for?

Commercial awareness with previous success working with sales and profit targets.

Experience of managing and inspiring a large and diverse team of people.

Comfort working within targets and motivating others to achieve those targets.

The ability to multi-task in a lively high volume retail environment with large volumes of stock.

Adaptability in changing situations, including being able to work effectively independently.

Creativity and a desire to seek out opportunities for new and innovative ways of working.

Flexibility, our retail teams cover the needs of their stores by working on a rota basis. Whilst a level of flexibility is needed to meet the needs of the business, we don’t forget that you have a life outside of work too.

What will I gain?

We make sure you are supported by a generous salary and benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well.

Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more.

Our retail teams also have access to confidential wellbeing support from the Retail Trust.

For more updates on our work and careers, follow us on: Linked In, Facebook, Instagram, X and YouTube.

Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do.

We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.

We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen.

Please contact [e-mail] or 020 3469 8400 as soon as possible.

Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.

We’re the world’s leading cancer charity, dedicated to saving and improving lives with our research.

We work to reduce the impact of cancer on people’s day-to-day lives through our research, influence and information.

We are beating cancer – step by step, day by day.

Our work means that people with cancer live better lives through earlier diagnosis and kinder, more effective treatments.

Find a purposeful career that will empower you to grow and collaborate with like-minded experts.