Retail Store Manager Thurrock Superstore

Cancer Research UK (CRUK); Thurrock; On-site; GBP 31,000 - 37,000; Full time

Job summary

Cancer Research UK’s Thurrock Superstore is seeking a motivated Superstore Manager to lead a busy trading team, drive fundraising targets and deliver excellent customer service.

You will recruit, mentor and manage paid staff and volunteers, oversee stock, merchandising, donations flow, and ensure compliance with health and safety policies while representing the charity in the local community.

Qualifications

• Experience leading a large diverse team and volunteers.
• Strong commercial acumen with track record of achieving targets.
• Ability to multi-task in a high-volume retail environment.

Responsibilities

• Guide, inspire and develop a diverse team of paid staff and volunteers.
• Own the commercial running of the superstore including display and stock management.
• Lead by example, delivering excellent customer and supporter service.
• Maximise profit through cost control and sales.
• Work to targets for donated stock, cash, and Gift Aid.
• Build relationships with local community to generate income.
• Oversee movement of large donations across shops and eCommerce.
• Organise and run fundraising events to hit targets.
• Maintain health and safety, safeguarding, and HR policies.

Skills

Team leadership

Commercial awareness

Targets driven

Recruitment

Job description

Endless pre-loved items. A crucial source of fundraising. A store that runs your way.

Superstore manager

£31,380 - £36,803 per annum plus benefits

Reports to: Area manager

Department: Trading

Contract: Permanent

Hours: Full time 37.5 hours per week

Location: Thurrock Superstore

Closing date: Monday 21st September 2026 23:55

Internal: In line with organisational policy this role will remain open for internal applications until: Sunday 27th September 2026 23:55

Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

At Cancer Research UK, we exist to beat cancer.

We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That’s why we’re looking for someone talented, someone determined, someone like you.

We’re looking for a motivating superstore manager to join Cancer Research UK’s trading team. You’ll be acting as an ambassador for Cancer Research UK, motivating your team to maximise on sales and fundraising targets. Your superstore will be a place where your community gets to meet our people, understand our brand, and see some of the great things we do.

You’ll also be surrounded by people who are as dedicated to beating cancer as you are.

What will I be doing?

• Guiding, inspiring and engaging a team of paid staff and volunteers. This includes recruitment, retention and development of a diverse superstore team.
• Taking ownership and responsibility for the commercial running of your superstoreincluding display and merchandising, stock management and generation, maintaining shop standards, store layout, sales and income.
• Leading by example and providing excellent customer and supporter service.
• Maximising profit through effective cost control and sales.
• Working to agreed targets for donated stock, cash, benchmark gift aid, average selling price, sell through and stock processing.
• Creating relationships with your local community and Cancer Research UK colleagues to generate community engagement and additional income and stock.
• Oversee the movement and distribution of large volumes of donations including across other Cancer Research UK shops, superstores and eCommerce.
• Organising and running creative fundraising events for your store to achieve fundraising targets.
• Maintaining compliance with health and safety, safeguarding, security, administration and HR policies.
• There will be a varied amount of manual handling and physical activity required within the day-to-day duties of the role.

What are you looking for?

• Commercial awareness with previous success working with sales and profit targets.
• Experience of managing and inspiring a large and diverse team of people.
• Comfort working within targets and motivating others to achieve those targets.
• The ability to multi-task in a lively high volume retail environment with large volumes of stock.
• Adaptability in changing situations, including being able to work effectively independently.
• Creativity and a desire to seek out opportunities for new and innovative ways of working.
• Flexibility, our retail teams cover the needs of their stores by working on a rota basis. Whilst a level of flexibility is needed to meet the needs of the business, we don’t forget that you have a life outside of work too.

[Download the Candidate Pack]

What will I gain?

We make sure you are supported by a generous salary and benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well.

Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more.

Our retail teams also have access to confidential wellbeing support from the Retail Trust.

Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.

We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen. Please contact [e-mail] or 020 3469 8400 as soon as possible.

Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.