Retail Store Manager (Exeter)

Cancer Research UK; Exeter; On-site; GBP 26,000 - 31,000; Full time

Job summary

Cancer Research UK is seeking a Retail Store Manager in Exeter. The successful candidate will oversee store operations, lead a diverse team, and maximize sales and fundraising targets while ensuring excellent customer service. This role offers a competitive salary and a comprehensive benefits package.

Benefits

Substantial retirement plan

Flexible leave

Gym membership

Wellbeing support from the Retail Trust

Qualifications

• Experience in managing a diverse team is essential.
• Comfortable working within targets.
• Ability to provide excellent customer service.

Responsibilities

• Guiding and engaging a team of staff and volunteers.
• Managing the commercial running of the store.
• Maximising profit through cost control and sales.

Skills

Team Management

Customer Service

Commercial Awareness

Adaptability

Job description

Endless pre-loved items. A crucial source of fundraising. A store that runs your way.

Retail Store Manager

£26,259 - £30,804 plus benefits

Reports to: Area Manager

Department: Trading

Contract: Permanent

Hours: Full time 37.5 hours per week

Location: Exeter

Closing date: Sunday 29th June 2025 23:55. This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found.

Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

At Cancer Research UK, we exist to beat cancer.

We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That’s why we’re looking for someone talented, someone who shares our vision, someone like you.

We’re looking for a motivating store manager to join Cancer Research UK’s trading team. You’ll be acting as an ambassador for Cancer Research UK, motivating your team to maximise sales and fundraising targets. Your shop will be a place where your community gets to meet our people, understand our brand, and see some of the great things we do.

You’ll also be surrounded by people who are as dedicated to beating cancer as you are.

What will I be doing?

1. Guiding, inspiring, and engaging a team of paid staff and volunteers, including recruitment, retention, and development of a diverse shop team.

2. Taking ownership and responsibility for the commercial running of your store, including display and merchandising, stock management, maintaining shop standards, store layout, sales, and income.

3. Leading by example and providing excellent customer and supporter service.

4. Maximising profit through effective cost control and sales.

5. Creating relationships with your local community and Cancer Research UK colleagues.

6. Organising and running creative fundraising events to achieve targets.

7. Maintaining compliance with health and safety, safeguarding, security, administration, and HR policies.

8. Performing manual handling and physical activities as part of daily duties.

What are you looking for?

1. Experience in managing and inspiring a diverse team.

2. Comfort working within targets and motivating others to achieve them.

3. The ability to multi-task in a lively environment.

4. Knowledge of excellent customer service.

5. Commercial awareness.

6. Knowledge of high street fashion retail.

7. Adaptability in changing situations and ability to work independently.

8. Awareness of the value and worth of items.

9. Flexibility to work on a rota basis, understanding the importance of work-life balance.

[Download the full role profile]

What will I gain?

We offer a generous salary and benefits package, career and personal development opportunities, and high-quality tools and policies to support your work.

Our benefits include a substantial retirement plan, flexible leave, discounts, gym membership, and wellbeing support from the Retail Trust.

How do I apply?

We operate an anonymised shortlisting process to promote equality, diversity, and inclusion. CVs are required but will only be viewed after interview invitation. Please complete the online application form with your work history.

You will spend 4 weeks in a training shop, learning from a Training Shop Manager, possibly at a different location.

Employment is subject to a satisfactory DBS check.

For more information, visit our website or contact us at [e-mail].

Follow us on: LinkedIn, Facebook, Instagram, X, and YouTube.

We encourage applications from all backgrounds, especially from underrepresented ethnic groups. Please inform us of any adjustments needed during the process by contacting [e-mail] or calling 020 3469 8400.

We do not recruit individuals under 18 to ensure safety and safeguarding.