Retail Store Manager (Darlington)

Three UK; Darlington; On-site; GBP 30,000 - 40,000; Full time

Job summary

Three UK is looking for a Retail Store Manager in Darlington to lead a high-performing team in delivering exceptional customer service while achieving sales targets. This role involves managing day-to-day operations in a modern retail environment, fostering team development, and ensuring the store meets key performance indicators. The successful candidate will benefit from a competitive salary, bonuses, and a range of employee perks.

Benefits

Free staff handset + unlimited sim card

4.5% employer pension contribution

Life assurance

Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days

Tastecard membership

Money to spend with Uber

Access to discounts across thousands of retailers, gyms, and activities

Opportunity to win ‘Three Celebrates’ monthly and annual awards

Qualifications

• Management experience in a lead store management role or similar.
• Ability to manage and coach teams effectively.
• Strong sales and customer service skills.

Responsibilities

• Manage, coach, and develop your team to build a motivated, cohesive unit.
• Drive sales targets and KPIs through strategic planning.
• Ensure efficient store operations for a high-standard customer experience.

Skills

Customer Focus

Team Development

Sales Achievement

Problem Solving

Job description

Three UK Darlington, England, United Kingdom

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Three UK Darlington, England, United Kingdom

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Company Description

Company Description

Salary: Negotiable based on experience + an on-target bonus of 25%, paid out monthly based on your store's performance.

Hours: 37.5 hours across 5 days per week, including weekends on a rotation basis.

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Darlington's Three Store is a modern retail space located in the heart of Darlington town center, surrounded by historic architecture, bustling streets filled with shops and cafes, and close to key landmarks like the Darlington Market and the beautiful South Park. We pride ourselves on being more than just a store; we have the right team to be at our best, and our Store Managers are at the forefront of driving commercial success and ensuring exceptional customer experiences from their team within the store.

Job Description

As a Store Manager at Three UK, your role will be pivotal in guiding and inspiring your team to deliver the best customer experience whilst achieving and exceeding key performance indicators (KPIs) in a positive and high-performing work environment.

Key Responsibilities:

• Team Management: Manage, coach and develop your team equipping them with the skills and knowledge to build a cohesive and motivated team that is aligned with our brand values and objectives.
• Drive Commercial Excellence: Guide your team to achieve and surpass sales targets and KPIs through strategic planning and execution.
• Store Operations Management: Lead daily operational tasks to ensure seamless running of the store, maintaining high standards of efficiency and effectiveness.
• Elevate Performance: Utilise your commercial acumen to identify growth opportunities, implement innovative strategies, and consistently drive sales performance to new heights.
• Customer Engagement: Deliver outstanding customer service and create exceptional experiences to our customers, setting a high standard by leading through example, tailoring and promoting our innovative products and services.
• Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.
  
  

Qualifications

It all starts with you. We are seeking a sales and customer service-focused individual looking to take on the management position within our store.

Key qualities include:

• Management Experience: Prior experience in a lead store management role or a desire to step up from a different leadership store position.
• Team Development: Experience coaching and developing others, motivated by fostering a high-performing and cohesive team environment.
• Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs, leading by example.
• Sales Achievement: Track record of guiding a team to work towards and exceed sales targets and key performance indicators (KPIs).
• Problem Solving: Resourceful and proactive in resolving general and escalated enquiries and challenges.
  
  

Full training will be provided so no prior knowledge of our products is required - ambition and the drive to learn matter most.

Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We'll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Store Manager and beyond.

Additional Information

We are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well-being.

At Three, we offer a range of benefits:

• A free staff handset + unlimited sim card
• 4.5% employer pension contribution
• Life assurance
• Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)
  
  

As a bonus, within retail, you will also receive:

• A Tastecard membership
• Money to spend with Uber
• Access to discounts across thousands of retailers, activities, gyms, and health clubs with our Perks at Work scheme
• Opportunity to win ‘Three Celebrates’ monthly and annual awards

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Telecommunications

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