Retail Store Manager - Bridgend

New Balance; Bridgend; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the retail sector is seeking a Retail Store Manager for their Bridgend location. The role involves leading a team, managing store operations, and ensuring customer satisfaction while achieving sales targets. Ideal candidates will possess leadership experience and a passion for retail.

Benefits

Competitive compensation

Potential to earn through Retail Bonus Scheme

Generous staff discount

Flexible uniform package

Qualifications

• Proven people management and leadership experience.
• Previous retail experience desirable.
• Fluent in English.

Responsibilities

• Motivate team to achieve targets and deliver customer satisfaction.
• Manage store operations and HR functions.
• Implement loss prevention procedures.

Skills

Team Player

Customer Service Skills

Leadership Experience

Attention to Detail

Tools

POS Register Systems

Job description

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Retail Store Manager - Bridgend, Bridgend

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Client:

New Balance

Location:

Bridgend, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

51dfaf90d0ed

Job Views:

11

Posted:

15.06.2025

Expiry Date:

30.07.2025

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Job Description:

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today. At New Balance, We Got Now.

New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for Managers who can lead a high performing team, manage store operations, and engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers. Apply now for the chance to join an incredible team!

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today. At New Balance, We Got Now.

New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for Managers who can lead a high performing team, manage store operations, and engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers. Apply now for the chance to join an incredible team!

MAJOR ACCOUNTABILITIES:

Drive and motivate your team to achieve individual and store targets

Lead by example on the shop floor and back of house

Accountable for following company guidelines on policies and procedures, visual merchandising, commerciality, stock control and loss prevention

Manage the execution of the retail game changer in your store

Analyses the overall performance of the store and make decisions and adjustments to increase productivity and efficiency

Delivers total customer satisfaction via our service model and boosts sales through the customer experience, using advanced sales techniques to achieve results

Co-ordinates rota and store scheduling

Minimises losses implementing, monitoring, and tracking all procedures of loss prevention

Accountable for maintaining health, safety and environmental standards in store

Manages in store HR operations - recruitment, onboarding, employee relations, payroll, performance management, training, and development of the store team

Deals with enquiries and an escalation route for customer complaints

Proactively share internal and external feedback to Senior Management

Perform any other duties as required from Senior Management

REQUIREMENTS FOR SUCCESS:

Team Player

Proven people management and leadership experience

Previous retail experience desirable

Demonstrate customer service skills

Knowledge of loss prevention procedures

A passion for retail and achieving sales targets, with high knowledge of retail KPIs

Desire to learn

Ability to perform basic maths and general retail operational processes

Knowledge of POS register systems

Excellent attention to detail

Effective communication skills

Fluent in English

Knowledge of the retail market/consumer trends

Comfortable with being remotely managed

Flexible work schedule including weekends and holidays

ADDITIONAL BENEFITS:

Competitive compensation

Potential to earn more through our Retail Bonus Scheme

Great development opportunities

Inclusive working environments across all our European locations

Generous staff discount

Project involvement across our European region

Flexible uniform package