Retail Store Manager (American Golf)

Investinwestlothian; Broxburn; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading retail company is seeking a passionate Store Manager in Broxburn, Scotland. The ideal candidate will lead a team focused on enhancing sales potential and customer satisfaction, while ensuring compliance and organisational efficiency. A commitment to golf and retail operations expertise are essential for success in this role.

Qualifications

• Proven experience in retail management with a strong sales background.
• Deep enthusiasm for golf and customer service.
• Strong analytical skills to make informed decisions.

Responsibilities

• Lead and develop the store team to exceed sales and customer expectations.
• Ensure compliance with all company policies and operational efficiency.
• Manage store P&L and maintain high standards of customer service.

Skills

Leadership Skills

Sales and Retail Expertise

Problem-Solving Skills

Excellent Communication

Adaptability

Tools

Navision

Job description

Job Description:
About the Role:As a Store Manager, your primary objective is to lead, motivate, and develop your team to maximise sales potential while exceeding customer expectations. Your role will involve:Sales and Customer Service: Ensuring the sales process is effectively delivered and maintaining high standards of customer service through regular coaching and support.Market Awareness: Staying updated on golf market trends and competitor activities to proactively suggest strategies that maintain a competitive edge.Operations Management: Ensuring compliance with all company policies and procedures, managing store P&L, and driving operational efficiency.Health & Safety Commitment: Leading all aspects of Health & Safety in the store and promoting a positive safety culture among the team.Leadership: Inspiring and coaching your team to achieve store objectives, conducting recruitment, and overseeing training and performance management.

Experience And Qualifications:
What You Bring:Passion for Golf and Customer Service: A deep enthusiasm for golf and a commitment to delivering exceptional service, prioritising customer needs.Leadership Skills: Proven ability to lead, motivate, and develop a team, with a focus on coaching and fostering individual growth.Sales and Retail Expertise: Demonstrated experience in retail management, with strong sales acumen and a deep understanding of retail operations.Operational Efficiency: Ability to manage store operations effectively, including compliance with policies and proficient use of retail systems like Navision.Problem-Solving Skills: Strong analytical abilities to make informed decisions based on store data and customer feedback.Excellent Communication: Strong communication and interpersonal skills, with the ability to build rapport with customers and team members.Adaptability: Organised and proactive in managing store tasks and challenges, with the flexibility to adapt to changing workloads.