Retail Store Manager (38 hours) - Cheshire Oaks

New Balance; Ellesmere Port; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading sportswear brand as a Retail Manager in Ellesmere Port, where you will lead a high-performing team, manage store operations, and enhance customer experiences. This role offers competitive compensation, development opportunities, and a supportive work environment.

Benefits

Competitive Compensation

Retail Bonus Scheme

Generous Staff Discount

Great Development Opportunities

Flexible Uniform Package

Qualifications

• Proven people management and leadership experience.
• Previous retail experience desirable.
• Knowledge of loss prevention procedures.

Responsibilities

• Drive and motivate your team to achieve individual and store targets.
• Manage in-store HR operations including recruitment and training.
• Deliver total customer satisfaction via service model.

Skills

Team Player

Customer Service

Effective Communication

Attention to Detail

Leadership

Tools

POS Register Systems

Job description

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for Managers who can lead a high performing team, manage store operations, and engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers. Apply now for the chance to join an incredible team!

MAJOR ACCOUNTABILITIES:

1. Drive and motivate your team to achieve individual and store targets
2. Lead by example on the shop floor and back of house
3. Accountable for following company guidelines on policies and procedures, visual merchandising, commerciality, stock control, and loss prevention
4. Manage the execution of the retail game changer in your store
5. Analyze the overall performance of the store and make decisions and adjustments to increase productivity and efficiency
6. Deliver total customer satisfaction via our service model and boost sales through the customer experience, using advanced sales techniques to achieve results
7. Coordinate rota and store scheduling
8. Minimize losses by monitoring and tracking all procedures of loss prevention
9. Maintain health, safety, and environmental standards in store
10. Manage in-store HR operations - recruitment, onboarding, employee relations, payroll, performance management, training, and development of the store team
11. Handle enquiries and escalate customer complaints appropriately
12. Proactively share internal and external feedback with Senior Management
13. Perform any other duties as required by Senior Management

REQUIREMENTS FOR SUCCESS:

• Team Player
• Proven people management and leadership experience
• Previous retail experience desirable
• Demonstrate customer service skills
• Knowledge of loss prevention procedures
• A passion for retail and achieving sales targets, with high knowledge of retail KPIs
• Desire to learn
• Ability to perform basic maths and general retail operational processes
• Knowledge of POS register systems
• Excellent attention to detail
• Effective communication skills
• Fluent in English
• Knowledge of retail market and consumer trends
• Comfortable with being remotely managed
• Flexible work schedule including weekends and holidays

ADDITIONAL BENEFITS:

• Competitive compensation
• Potential to earn more through our Retail Bonus Scheme
• Great development opportunities
• Inclusive working environments across all our European locations
• Generous staff discount
• Project involvement across our European region
• Flexible uniform package

Equal Opportunity Employer:

New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership, and gender reassignment. We support a culture of diversity and inclusion. If you require any support or adjustments to participate fully, please let us know.