Retail Store Manager

Virgin Atlantic; Greater London; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Staff Travel benefits

Uncapped commission

Learning programmes

Pension scheme

Vivienne Westwood uniform

Job summary

Virgin Atlantic Holidays is seeking a Retail Store Manager to lead a concession store in London, guiding a small team of Retail Advisors and delivering a premium guest experience in a shared retail space. You will balance selling, coaching and operations, building strong relationships with our host retailer and ensuring standards, brand presence and local activity align with Virgin Atlantic Holidays.

The role offers opportunities to develop leadership skills through learning programmes and

Qualifications

• Experience leading small teams within a retail, travel, hospitality or guest-focused environments.
• Proven track record of delivering sales and guest service results.
• Natural coaching style to build confidence and develop others.
• Strong communication and relationship-building skills.
• Ability to manage a concession or small store independently.
• Resilience, organisation and focus on standards and day-to-day priorities.

Responsibilities

• Lead by example through active selling and coaching your team.
• Coach, develop and support Retail Advisors to build confidence and product knowledge.
• Create an inclusive, energised team culture to motivate performance.
• Build day-to-day relationships with host retailer, suppliers and support teams.
• Help Virgin Atlantic Holidays stand out with great service and local activity.
• Use trends and guest feedback to spot opportunities and improve performance.
• Take ownership of guest feedback and escalations for a thoughtful experience.
• Manage day-to-day concession operations including health and safety and data protection.

Skills

Retail management

Team leadership

Sales driven

Coaching

Commercial awareness

Customer service

Relationship building

Job description

Hours: Full Time, 37.5 hours per week. Shift-based, retail stores operate 7 days a week between 9:00am and 9:00pm. This role requires flexibility to work a variety of shifts, including evenings, weekends, and bank holidays.

Contract Type: Permanent

We review applications on a rolling basis and may close the advert early if we receive a high volume of applications.

At Virgin Atlantic, we believe everyone can take on the world. At Virgin Atlantic Holidays, we help our guests do exactly that by creating unforgettable holidays, brilliant experiences and memories that last long after they come home.

We are on an exciting journey as we return to London and shape a new era of premium travel. This is your opportunity to lead a Virgin Atlantic Holidays concession, build a brilliant team and help our brand shine within one of our retail partner locations.

In a nutshell

Our concession stores bring the Virgin Atlantic Holidays experience to life in a shared retail space. They are places where guests can feel inspired, get expert advice and start turning holiday ideas into something unforgettable.

As Retail Store Manager, you will lead a small team of Retail Advisors, creating a warm, confident and premium experience for every guest. You will be the person who helps Virgin Atlantic Holidays stand out, building strong relationships with our retail partner while making sure your team feels supported, motivated and proud of what they do.

This is a hands-on leadership role for someone who loves people, pace and travel. You will balance selling, coaching, relationship-building and the smooth running of the concession, all while bringing the personality and care our guests expect from Virgin Atlantic Holidays.

Day to day

You will lead from the front, helping guests plan incredible holidays while coaching your team to do the same. In a concession environment, relationships matter. You will work closely with your host retailer, create a positive presence in a shared space and make sure Virgin Atlantic Holidays feels distinctive, welcoming and easy to connect with.

Working alongside our award-winning Retail team who share your passion and dedication to delivering outstanding guest service, you will:

• Lead by example through active selling, inspiring your team to deliver brilliant guest experiences and achieve store goals
• Coach, develop and support a small team of Retail Advisors, helping them build confidence, product knowledge and pride in their work
• Create an inclusive, energised team culture where people feel motivated, trusted and able to perform at their best
• Build strong day-to-day relationships with your host retailer, suppliers and support teams so the concession runs smoothly
• Help Virgin Atlantic Holidays stand out in a shared retail environment through great service, strong brand presence and local activity
• Use sales trends, guest feedback and local insight to spot opportunities and keep improving performance
• Take ownership of guest feedback and escalations, making sure every interaction feels thoughtful, personal and true to our brand
• Manage the day-to-day running of the concession, including health and safety, data protection, quality standards and industry regulations

About You

You will be a passionate, hands-on leader who enjoys being close to the team, close to the guest and close to the action. You will understand that a successful concession is built on great relationships, clear standards and a team that feels genuinely inspired.

You will bring:

• Experience leading small teams within a retail, travel, hospitality or guest-focused environment
• A strong track record of delivering sales and guest service results
• A natural coaching style, with the ability to build confidence and bring out the best in others
• Commercial awareness, with the ability to spot opportunities and use insight to grow local performance
• Strong communication and relationship-building skills, especially when working with partner retailers or shared teams
• Confidence managing a concession or small store with a good level of independence
• Resilience, organisation and care in how you manage standards, service and day-to-day priorities
• A genuine passion for creating memorable guest experiences

Whether your background is in travel, retail or hospitality, you will bring the energy, warmth and commercial mindset that helps make Virgin Atlantic Holidays different.

Why Virgin Atlantic Holidays?

This is your chance to lead a store with personality, ambition and real guest impact. You will be part of a brand known for doing things differently, bringing style, warmth and imagination to the world of travel.

You will have the opportunity to shape a close-knit team, build trusted relationships with our retail partners and help guests create holidays they will never forget. You will also have access to learning and leadership development programmes to support your progression and help you grow your career with us.

What we offer

With our blended training programme, you'll be able to confidently recommend and sell holidays, ensuring our guests have the best store experience!

And that's not all! You'll also enjoy these fantastic perks:

• Industry-leading Staff Travel benefits with up to seven flights a year to any Virgin Atlantic destination (did someone say Barbados?)
• Go above and beyond and get rewarded for it. Our uncapped commission scheme rewards great guest experiences and outstanding sales performance, giving you the opportunity to significantly increase your earnings.
• Explore a range of learning programmes, available both online and in person, to support your personal and professional development.
• Generous contributory pension scheme and life assurance
• Our iconic Vivienne Westwood uniform in your choice of styles!

Accessibility and inclusion

We’re committed to making our recruitment process accessible. If you need reasonable adjustments or additional support, you can let us know in your application.

We know every role and candidate is different, so we’ll discuss the adjustments available for the role and at each stage of recruitment, and how best to support you.

At Virgin Atlantic, we’re proud to be an equal opportunities employer and welcome applications from everyone. Whatever your background, identity, experience or perspective, we’d love to hear from you.