Retail Store Manager

The Compleat Food Group; Crewe; On-site; Full time

Job summary

A leading company in the food industry is seeking a Retail Store Manager for their bakery shop in Crewe. This role requires a hands-on leader to manage daily operations, ensuring high standards of customer service and product quality. The ideal candidate will have proven experience in food management, strong leadership skills, and a commitment to health and safety compliance. Join a passionate team dedicated to creating quality food that people love.

Benefits

Online and High-street retailer discount scheme

Employee well-being and community support groups

Charity Initiatives and Team events

24/7 Access to Grocery Aid

Free Financial wellbeing tools

Qualifications

• Proven experience in shop/food management or a similar role.
• Knowledge of food safety standards and bakery operations.
• Flexibility to work early mornings, weekends, and holidays.

Responsibilities

• Supervise, train, and manage bakery staff.
• Ensure customers receive exceptional service.
• Monitor and control financial requirements.

Skills

Leadership

Organizational Skills

Problem Solving

Education

Level 2 Food Safety

Personal License

Fire Training

Level 2 H&S

Job description

We have a new opportunity for a Retail Store Manager to join our brilliant team at our Fenton Wrights Bakery Shop!

Who We Are

The Compleat Food Group are a new food group on a mission to create great quality, tasty and affordable food, that people love to eat. We fondly refer to it as 'Food to Feel Good' because we believe in savouring every bite whilst making a positive impact.

Our team of over 5,500 remarkable individuals forms the core of all that we undertake. At The Compleat Food Group we don’t just make food. We make food to feel good, taste good and do good for everyone.

Our genuine passion drives the creation of products for UK consumers, prominent retailers, and our thrilling market-leading brands such as Wall's Pastry, Squeaky Bean, Vadasz and Unearthed.

Location: Fenton Wrights Bakery Shop (but maybe needed to work at other Wrights bakeries in Crewe)

Hours: 40 hours a week, worked flexibly Monday-Saturday (usually working 5 out of 6)

Salary: £13.71 per hour

Purpose

We’re looking for a hands-on and motivated Shop Manager to lead the daily operations of our Wrights bakery store. You’ll be responsible for delivering great customer service, maintaining high product standards, and managing a team to keep everything running smoothly. From overseeing stock and staff to creating a welcoming in-store experience, this role is a mix of leadership and day-to-day involvement on the shop floor.

Main Duties

Staff Management:

• Supervise, train, and manage bakery staff, ensuring they are following company standards and procedures.
• Schedule shifts, ensuring sufficient staffing during peak times.
• Monitor employee performance and conduct performance reviews.
• Handle employee issues, such as conflicts or discipline, in a professional and fair manner.
  
  

Customer Service

• Ensure customers receive exceptional service and high-quality Wrights products.
• Handle customer inquiries, concerns, and complaints promptly and professionally.
• Promote a positive, welcoming atmosphere in the shop.
  
  

Product Management

• Oversee the production and preparation of baked goods, ensuring freshness
• and quality.
• Ensure products are presented attractively and meet health and safety food standards.
• Maintain inventory control and reorder ingredients/raw materials as necessary.
• Coordinate with suppliers for purchasing raw materials and other bakery needs.
  
  

Financial Management

• Monitor and control financial requirements such as till performance, supplier inventory and cash management.
• Ensure the bakery stays within budgetary constraints while maintaining profitability.
• Assist and support with sharing views on pricing and product development to maintain competitiveness within the local area.
  
  

Health & Safety Compliance

Marketing & Sales:

• Promote bakery products and services through various channels and
• implement any centrally managed seasonal campaigns and promotions.
• Develop strategies to increase sales, customer loyalty, and community engagement.
  
  

Administrative Duties

• Handle cash tills, manage daily cash flow, and ensure accuracy in financial transactions.
• Manage inventory, ordering, and receiving of supplies.
• Maintain records of sales, inventory, and employee schedules.
  
  

Health, Safety & Environment Responsibilities

• Understand and ensure compliance with health, safety, and hygiene regulations.
• Maintain a clean, organised, and safe working environment for staff and customers including ensuring correct use of protective clothing and equipment is available to all employees and that it is correctly used.
• Oversee daily cleaning routines and perform regular audits to ensure cleanliness.
• Investigate all accidents, incidents, near misses and dangerous occurrences promptly and report the findings Retail Operations Supervisor, and the Health Safety & Environmental Compliance Manager
• Ensure that appropriate remedial action is taken in respect of all reported defects and complaints
  
  

Qualifications And Experience

• Proven experience in shop/food management or a similar role in a food service environment.
• Strong leadership and interpersonal skills.
• Excellent organizational and time-management abilities.
• Knowledge of food safety standards and bakery operations.
• Strong problem-solving skills and the ability to handle customer complaints professionally.
• Basic financial literacy and an understanding of budgeting and cost control.
• Flexibility to work early mornings, weekends, and holidays as required.
• Personal license
• Fire training
• Money handle
• Level 2 food safety
• Level 2 H&S
  
  

Work Environment

• Fast-paced and customer-focused.
• May require standing for long periods.
• May involve lifting heavy items (e.g. trays of baked goods).
  
  

Benefits To Include

• Online and High-street retailer discount scheme
• Employee well-being and community support groups
• Charity Initiatives and Team events
• 24/7 Access to Grocery Aid (Free Financial, Emotional and Practical Support)
• Free Financial wellbeing – mortgage calculators, budget tools, financial aid tools
  
  

The Compleat Food Group fosters an inclusive, respectful culture where everyone feels safe, supported, and valued. We welcome diverse talent, knowing it drives exceptional results and a better workplace.

We are committed to Fairness, Equity, Inclusivity, and Respect, we ensure all colleagues can thrive by bringing their whole selves to work. As an equal opportunity’s employer, we provide all the support you need to succeed.

Contact us with any questions about Diversity & Inclusion or accessibility during the application process.

Recruitment Agencies

We have a small, active and trusted Preferred Supplier List to assist us if required. We do not acknowledge any speculative CVs or unsolicited candidate introductions. We only accept CV submissions for roles released to you directly by our Talent Acquisition team.

If you would be interested in working with us please send a message to [e-mail] and should we have any roles we need additional support with we will reach out to you.

Apply now