Retail Store Manager

Lakeland Limited; Cardiff; On-site; GBP 24,000 - 35,000; Full time

Job summary

A leading company in kitchen and home products seeks a Retail Store Manager in Cardiff. The role involves driving sales, ensuring operational excellence, and leading a motivated team. Candidates should have prior retail management experience, along with strong customer service and interpersonal skills. This position offers a competitive salary and an opportunity to work for a well-established brand with a focus on quality and customer care.

Qualifications

• Previous experience as a retail manager.
• Strong selling and customer service skills.
• Ability to manage and motivate team members.

Responsibilities

• Drive store sales and profitability.
• Deliver operational processes and customer service excellence.
• Motivate and coach the team.

Skills

Selling skills

Customer service skills

Planning and organisational skills

Communication skills

Interpersonal skills

Team coaching skills

Tools

Intermediate IT skills

Job description

As a Retail Store manager, you are accountable for the overall store operation. You will drive store sales and profitability and deliver high operational store standards through motivating and coaching your team. You will lead your team to deliver operational processes and customer service excellence, exceeding the expectations of our customers. You will lead by example and follow the Lakeland Essence, Values and Behaviours and you’ll be passionate and knowledgeable about our products, leading your team to sell them with devotion and flair.

You will need

• Previous experience as a retail manager, with strong selling and customer service skills
• Experience of managing store profitability and KPIs
• Strong planning and organisational skills
• Good communication and interpersonal skills
• To be able to manage, organise and motivate team members on a day to day basis
• To be able to take ownership and make decisions
• The ability to comprehend and analyse sales figures
• Recruitment/interviewing experience
• Intermediate IT skills (e.g. word and excel)
• Previous experience of training others
• Existing knowledge of Lakeland and our products
• Experience of change management
• Experience in selling through service
• Team coaching skills

Founded in the early 60s, with the same strong values of quality and customer care now as when we first started. From selling plastic bags for home freezing from the Rayner family garage in Windermere, to over 4000 kitchen and home products today, Lakeland has grown to the extent that we now send out thousands of parcels a day from our Kendal despatch centre, and we have stores nationwide, stretching from Aberdeen to Exeter, with more in the pipeline.