Retail Store Manager

Lakeland; Aberdeen City; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in kitchen and home products is seeking a passionate Retail Store Manager to oversee store operations in Aberdeen. The role demands strong leadership to drive sales, maintain high standards, and deliver exceptional customer service. Ideal candidates will possess extensive retail management experience and a dedication to team coaching and product knowledge, ensuring every customer interaction is outstanding.

Qualifications

• Experience as a retail manager essential.
• Strong customer service and selling skills necessary.
• Intermediate IT skills required (Word and Excel).
• Proven ability to manage and motivate teams.

Responsibilities

• Drive store sales and profitability.
• Manage store operations and ensure customer service excellence.
• Coaching and training team members.
• Analyzing sales figures and managing KPIs.

Skills

Selling skills

Customer service skills

Planning skills

Organisational skills

Communication skills

Interpersonal skills

Sales analysis

Team coaching skills

Tools

Word

Excel

Job description

As a Retail Store Manager, you are accountable for the overall store operation. You will drive store sales and profitability and deliver high operational store standards through motivating and coaching your team. You will lead your team to deliver operational processes and customer service excellence, exceeding customer expectations. You will lead by example, follow the Lakeland Essence, Values, and Behaviours, and be passionate and knowledgeable about our products, leading your team to sell them with devotion and flair.

About the Role

As a Retail Store Manager, you are responsible for the overall store operation. Your key duties include driving sales, managing profitability, maintaining high standards, coaching your team, and ensuring excellent customer service.

About You

You will need:

• Previous experience as a retail manager with strong selling and customer service skills
• Experience managing store profitability and KPIs
• Strong planning and organisational skills
• Good communication and interpersonal skills
• Ability to manage, organise, and motivate team members daily
• Ownership and decision-making skills
• Ability to analyse sales figures
• Recruitment and interviewing experience
• Intermediate IT skills (e.g., Word and Excel)
• Experience training others
• Knowledge of Lakeland and our products
• Experience in change management
• Experience in selling through service
• Team coaching skills

About Us

Founded in the early 60s, Lakeland has grown from selling plastic bags for home freezing from the Rayner family garage in Windermere to over 4000 kitchen and home products today. We now send out thousands of parcels daily from our Kendal dispatch centre, with stores nationwide from Aberdeen to Exeter, and more opening soon.

Additional Information

Please note that if you are not a passport holder of the country for the vacancy, you might need a work permit. Check our Blog for more information.

Do not provide bank or payment details when applying. All applications should be made via the 'Apply now' button. Created on 25/06/2025 by TN United Kingdom.