Retail Store Associate: Customer Service & Growth

JD GROUP; Norwich; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Incremental Holiday Allowance

Staff Discount on qualifying purchases

Exclusive Colleague Bike Discount

Discounted Gym Membership

Personal development opportunities

Access to Apprenticeships and accredi

Job summary

JD GROUP is seeking a Store Colleague to deliver outstanding customer experiences on the shop floor in Norwich. You will greet customers, keep displays sharp, replenish stock, and support till work while maintaining high standards of service and presentation.

Join a fast-paced retail environment with a collaborative team, opportunities to learn new skills, and a path to progress within the business. We value inclusivity and a commitment to customer satisfaction.

Qualifications

• Positive, enthusiastic approach suited to a fast-paced, customer-focused retail environment.
• Strong communication skills for engaging customers and working as part of a team.
• Willingness to learn and grow your skills in a supportive store environment.
• Flexibility to work various shifts, including weekends, evenings, and busy seasonal periods.

Responsibilities

• Welcome customers with confidence and energy, offering friendly support and helping them find the products they love.
• Use in-store devices to check stock, share product options, and support the full customer experience.
• Keep the shop floor clean, tidy, and fully replenished—making sure displays stay fresh and on-brand.
• Support day-to-day store tasks, including till work, restocking, and following all safety and store guidelines.

Skills

Customer service

Teamwork

Willingness to learn

Flexibility

Job description

JD GROUP is seeking a Store Colleague to deliver outstanding customer experiences on the shop floor in Norwich. You will greet customers, keep displays sharp, replenish stock, and support till work while maintaining high standards of service and presentation.

Join a fast-paced retail environment with a collaborative team, opportunities to learn new skills, and a path to progress within the business. We value inclusivity and a commitment to customer satisfaction.