Retail Store Assistant (Chelsea)

Cancer Research UK; London; On-site; GBP 60,000 - 80,000; Part time

Job summary

Cancer Research UK is seeking a motivated Retail Store Assistant to join their trading team in Chelsea. The role involves providing exceptional customer service, maintaining shop standards, and supporting fundraising efforts. Ideal candidates will have experience in customer service and excellent communication skills, and will contribute to the organization's mission to beat cancer.

Benefits

Competitive salary

Retirement plan

Generous leave

Discounts

Gym membership

Confidential wellbeing support

Qualifications

• Experience in a busy customer service environment.
• Understanding of great customer service.
• Flexibility to work on a rota basis.

Responsibilities

• Providing excellent customer and supporter service.
• Maintaining shop standards and compliance.
• Supporting fundraising events.

Skills

Customer service

Communication

Teamwork

Independence

Job description

Millions of bargain-hunters. Endless pre-loved items. One meaningful purpose.

Retail Store Assistant

£12.44 per hour plus benefits

Reports to: Shop manager

Department: Trading

Location: Chelsea

Contract: Permanent

Working hours: Part time, 15 hours per week working 2 full days including Saturdays and Sundays on a rotating shift pattern

Closing date: Open until filled. We will shortlist on a rolling basis and close once we receive sufficient applications.

**The internal title for this role is Shop Assistant.

Please note: You must be eligible to work in the UK. Cancer Research UK cannot offer visa sponsorship.

At Cancer Research UK, we exist to beat cancer.

We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That’s why we’re looking for someone talented, someone eager to develop their skills — perhaps you.

We’re seeking a motivated store assistant to join Cancer Research UK’s trading team. You’ll act as an ambassador for Cancer Research UK. Your shop will be a community hub where people meet our team, learn about our work, and see the impact we make.

You’ll be surrounded by colleagues who are as dedicated to beating cancer as you are.

What will I be doing?

1. Providing excellent customer and supporter service.
2. Working as part of the shop team to achieve sales and fundraising targets.
3. Maintaining shop standards, including visual presentation, safeguarding compliance, and health and safety.
4. Building relationships with the local community and Cancer Research UK colleagues.
5. Supporting fundraising events to meet targets.
6. Taking keyholder responsibilities (training provided).
7. Performing manual handling and physical activities as part of daily duties.

What are you looking for?

• Understanding of what makes great customer service.
• Experience in a busy customer service environment.
• Ability to manage your workload and work independently.
• Ability to work well in a team.
• Excellent communication skills.
• Flexibility to work on a rota basis, understanding that work-life balance is important.

[Download the full role profile]

What will I gain?

We offer a competitive salary, benefits, career development opportunities, and high-quality tools and policies to support your work. Our benefits include a retirement plan, generous leave, discounts, gym membership, and more.

Joining us means contributing to groundbreaking research and public policy to change lives. Our retail teams also have access to confidential wellbeing support from the Retail Trust.

How do I apply?

We use anonymised shortlisting to promote equality, diversity, and inclusion. CVs are required but will only be reviewed after invitation to interview. Please complete the work history section of the online application form.

Employment is subject to a satisfactory DBS check.

For more information, visit our website or contact [e-mail].

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We encourage applications from all backgrounds, especially underrepresented ethnic minorities. Please inform us of any adjustments needed during the application process by contacting [e-mail] or calling 020 3469 8400.

Note: Candidates must be 18 or older to apply, to ensure safety and safeguarding.