Retail Assistant - Pets, GET STAFFED ONLINE RECRUITMENT LIMITED

Guardian Jobs; London; On-site; GBP 60,000 - 80,000; Part time

Job summary

A luxury pet care retailer in Chelsea is seeking a Retail Assistant to provide exceptional customer service and support grooming operations. Ideal candidates will have a love for pets, strong communication skills, and a proactive attitude. Flexible hours and staff discounts are offered.

Benefits

Staff discount across all products and grooming

Opportunities to grow within a close-knit team

Flexible working hours where possible

Working with dogs and cats every day

Qualifications

• Retail experience is helpful but not essential.
• Must be available to work weekends.

Responsibilities

• Deliver friendly, knowledgeable service to every customer.
• Recommend a wide range of pet products.
• Support daily grooming appointments and store routines.

Skills

Customer Service

Communication

Job description

Retail Assistant | Pets | Chelsea and Central London
Chelsea SW3 and other Central London locations
Permanent | Part-time - from 28 hours per week
£12.21–£13.50/hour depending on experience
Must be available weekends

Our client is a luxury pet care retailer with 9 stores across London. They’re a family-run business celebrating 30 years of serving devoted pet owners. They offer premium products, bespoke grooming, and exceptional service — and are now looking for customer-focused individuals to join their team.

They are looking for more than someone to work on the shop floor. They are looking for people who can be the warm, welcoming face of the business, offering tailored product advice, managing customer queries (in person and on the phone), and supporting their grooming operations.

The Role

• Deliver friendly, knowledgeable service to every customer
• Recommend a wide range of products including; Premium pet food, natural treats, supplements, Grooming and hygiene products, Toys, accessories, collars, leads, beds, bowls and more
• Answer incoming phone calls and assist with bookings and queries
• Follow up on enquiries and provide aftercare service
• Support daily grooming appointments and store routines
• Maintain clean, well-presented retail displays
• Represent our brand values of care, quality, and personal connection

Who they're looking for:

• Someone with a love of pets and people
• Who is kind, confident communication skills — in-store and over the phone
• Strong customer service instincts
• Retail experience is helpful but not essential
• A proactive, positive attitude and willingness to learn
• Must be available to work weekends

Perks & Benefits

• Staff discount across all products and grooming
• Opportunities to grow within a close-knit team
• Flexible working hours where possible
• Working with dogs and cats every day

Join a business where pets and people come first.

Apply now and help bring a little more joy to London’s pet community.