Retail Stand Manager

TN United Kingdom; Blackburn; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a world-leading food and facilities management company as a Retail Stand Manager at Blackburn Rovers Football Club. This role offers a unique opportunity to thrive in a fast-paced environment, focusing on customer satisfaction and team leadership. You'll lead a team to ensure efficient service on matchdays, making a significant impact in a vibrant setting.

Qualifications

• Ability to lead a large team of staff.
• Ability to drive sales and meet customer expectations.

Responsibilities

• Attend pre-match managers briefings and participate in training.
• Monitor staff practices and assist with training.
• Welcome guests, take orders, and serve beverages.

Skills

Leadership

Customer Focus

Sales Improvement

Job description

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And we’re hiring Retail Stand Managers.

Our experiences are unique, and so are our people. Bring personality, your background, and your desire for delighting others. In return, we’ll give you all you need to thrive. Because at Sodexo Live! we’re so much more.

Be part of something greater.

We currently have an opportunity for Retail Stand Managers to join our amazing team at Blackburn Rovers Football Club.

With the opportunity to work at Matchdays, this is a great opportunity for driven individuals to succeed in a fast and innovative catering facility.

We are looking for outstanding customer-focused individuals to join a world-leading food and facilities management company, which can offer unrivalled opportunities for career progression.

Role Responsibilities

• Attend pre-match managers briefings and participate in training required by legislation and the company.
• Monitor staff working practices and assist with training and development to ensure efficiency and productivity, addressing staff complaints as needed.
• Ensure bar and floor staff are attentive to guests' needs, working promptly to minimize wait times.
• Welcome guests, take orders, and serve beverages, handling complaints effectively and efficiently.
• Ensure staff are signed in, briefed, and allocated break times.
• Maintain a smart and presentable appearance in line with the company’s dress and appearance policy.

The Ideal Candidate

• Ability to brief and lead a team of people.
• Ability to lead a large team of staff.
• Ability to drive sales, improve individual performance, and meet customer expectations.