Retail Showroom Manager

Tile Mountain; Reading; On-site; GBP 42,000 - 52,000; Full time

Benefits offered by this job

On-site parking

Referral programme

Job summary

Tile Mountain in Reading is seeking an experienced showroom Manager to lead a high-performing sales team and deliver exceptional customer experiences. You will coach staff, drive profitability, and ensure standards across display, service, and store operations.

The role requires at least 1 year of retail management experience in the UK, full-time hours with weekend work, and the ability to work on-site. Training will be provided, with strong emphasis on customer care and achieving KPI targets.

Qualifications

• Experience managing and coaching sales staff to deliver a high-quality customer experience.
• Proven track record in achieving sales targets and KPI-driven results.
• Background in tile or bathroom retail is beneficial but not essential.

Responsibilities

• Effectively control the day to day operational activities of the Store.
• Lead the Sales Team ensuring they are maximising their potential and delivering KPI targets.
• Ensure company standards are adhered to in staff, environment and goods.
• Communicate across all levels; respond professionally to customers and partners.
• Own Store operations; prioritise, organise and deliver solutions.
• Develop the team including identifying and delivering training needs.

Skills

Retail management

Staff coaching

Customer service

Job description

Tile & Bathroom Mountain are launching a brand-new showroom in a prime location in Reading, with a huge selection of Tiles, Tiling products and Bathrooms on display to view, all at incredibly competitive prices.

OTE £48,000 (up to £500/month based on sales and £8k per year bonus based on KPI's)

Are you an experienced, motivated and passionate manager who has a proven track record in managing and coaching sales staff to create an exceptional customer experience? If so, this is an exciting time for you to join one of the UK's fastest growing tile and bathroom retailers and to help us maintain our number one position.

You will be responsible for driving high performance by coaching, developing, challenging, and supporting your team. You will be accountable for driving our showroom performance and profitability to its highest level so you will need to be able to think on your feet, plan strategically and know how to get things done. Having a background in the Tile/Bathroom industry would be beneficial but not essential as full product training will be provided.

Typical tasks include:

• To effectively control the day to day operational activities of the Store
• To lead the Sales Team ensuring they are maximising their potential and delivering the required performance levels in line with KPI’s.
• To ensure that company standards are adhered to all times, such as presentation of staff, environment and goods.
• To communicate appropriately across all levels of business. Timely, accurate and professional responses to internal and external customers/partners and proactive outbound communication.
• To take full ownership of Store operations, prioritise, organise and act to deliver required solutions
• To develop your team including the identification and delivery of training needs

Our company is built on its reputation for providing outstanding customer care and we are constantly improving our processes to deliver a best-in-class customer experience. As such, the ideal candidate would be able to demonstrate:

• Highly developed interpersonal skills
• Ability to multitask
• Ability to engage and inspire customers
• Confident and professional manner in dealing with a variety of different customer situations
• Ability to work under own initiative
• Flexibility to cover store opening hours including weekends (and work in alternative locations if required).

Standard hours of work are:

Monday to Friday 08:00 – 18:00 with 1 hour lunch

Saturday (on a Rota basis with 1 day off in the week) 09:00 – 17:00

Sunday (on a Rota basis with 1 day off in the week) 10:00 - 16:00

Job Type:

Full-time, Permanent

• On-site parking
• Referral programme

Experience:

• Retail management: 1 year (required)
• United Kingdom (required)