Retail Shop Manager

Bayne's the Family Bakers; Alloa; On-site; GBP 32,000; Full time

Job summary

A leading bakery in Alloa seeks a Shop Manager to oversee daily operations and maintain high customer service standards. The role requires flexible scheduling and offers a competitive salary with various benefits, including discounts and bonuses.

Benefits

Colleague discount scheme up to 50% off products

Quarterly manager bonuses

Complimentary filled roll and hot drink during breaks

Retail discount scheme for employees and immediate family

Qualifications

• Previous retail supervisory experience, especially in food-to-go.
• Confident and enthusiastic demeanor.

Responsibilities

• Lead to maintain high standards of behaviour with customers.
• Manage colleague scheduling for efficient shop trading.
• Ensure staff adhere to legal responsibilities.

Skills

Leadership

Customer Service

Flexibility

KPI Achievement

Stock Management

Job description

Shop Manager - Alloa

To be considered for this position, you should have management experience within a retail or customer-facing environment.

You will work various shifts, which will change weekly and include weekends (when rostered), between 5:00 am and 5:00 pm. The schedule is flexible, requiring availability for any 5 days out of 7.

39 hours per week (additional hours may be available).

£31,576 per annum plus an excellent benefits package (see below).

Who we are

Bayne’s the Family Bakers has a proud history of serving local communities for over 70 years. We use traditional baking methods to produce fresh, mouthwatering products sold exclusively in our Bakery Shops.

Our purpose is to provide customers with moments of joy, achieved by demonstrating our core values: Customer Focus, Respect, Continuous Improvement, and Sustainability.

Key Responsibilities

• Lead to maintain high standards of behaviour and interactions with customers and colleagues.
• Manage colleague scheduling for efficient shop trading.
• Conduct reviews for new employees within their 12-week probation period and regular reviews thereafter.
• Ensure staff are aware of and adhere to legal responsibilities.
• Prioritize health & safety for colleagues in accordance with company policy and legislation.
• Maintain high standards of shop property, equipment, fixtures, and fittings; report issues promptly.
• Follow company cash and security regulations.
• Comply with all legal requirements.
• Display only quality products and maintain stock rotation procedures.
• Update the Area Manager on business developments.
• Encourage colleagues to share ideas to improve the business.
• Manage colleagues in a fast-paced, customer service environment.
• Remain “hands-on” by serving, baking off, making filled rolls, hot drinks, etc.

Skills and Experience

• Previous retail supervisory experience, especially in the food-to-go industry.
• Confident and enthusiastic demeanor.
• Experience in achieving KPIs and profitability.
• Experience managing stock.
• Flexibility to work between 5 am and 5 pm, Monday to Sunday, any 5 days from 7.

Please only apply if you can commit to this schedule.

Benefits

• Colleague discount scheme offering up to 50% off products.
• Quarterly manager bonuses, subject to KPI achievement.
• A complimentary filled roll and hot drink during breaks.
• Retail discount scheme for employees and immediate family.
• For a full list of benefits, please visit Bayne's website.

At Bayne's, we value every individual and are committed to a fair, respectful, and inclusive environment, regardless of race, gender, religion, sexual orientation, responsibilities, age, health, or background.