Retail Shop Assistant - Tenterden

TN United Kingdom; Ashford; On-site; GBP 20,000 - 25,000; Part time

Job summary

An established charity organization is seeking a passionate Retail Shop Assistant to join its team. In this role, you'll ensure exceptional customer service while managing donations and supporting shop operations. You'll work flexibly across the week, including weekends, and collaborate with a team of volunteers to create a welcoming shopping experience. This position offers an opportunity to make a meaningful impact in the community while developing valuable skills in retail and customer service. If you thrive in a dynamic environment and enjoy working with people, this role is perfect for you.

Qualifications

• Previous experience in a customer-facing environment is essential.
• Good communication skills and computer skills are required.

Responsibilities

• Receive and prepare donations for the shop floor.
• Support the shop’s trading operation and maximize revenue.

Skills

Customer Service

Communication Skills

Time Management

Microsoft Office

Job description

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Client:

Demelza

Location:

Job Category:

Retail

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EU work permit required:

Yes

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Job Reference:

28fa4ec1b437

Job Views:

3

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

We are looking for a Retail Shop Assistant to join our Tenterden shop team, who is enthusiastic, passionate, and driven to ensure every customer and donor has the best possible customer service and experience.

As a Retail Shop Assistant, you will receive donations, which will need to be prepared and sorted for the shop floor, focusing on gift-aided donations. You will support the shop’s trading operation and help maximise revenue from shoppers.

This role requires flexible working across the seven-day trading week, working 13.5 hours per week, including Sundays and one other weekday. Some bank holiday and weekend work is also required.

You should be able to adapt to changing workloads, use your initiative, and manage your time effectively. The role involves working alongside and assisting in the management and development of a team of volunteers. You should have the skills to prioritize tasks and provide guidance and training.

Previous experience in a customer-facing environment and good communication skills are essential. Computer skills, especially knowledge of Microsoft Office, are required.

This role involves moderate moving and handling. For insurance purposes, applicants must be aged 18 or over.

For an informal chat, please call Shirley Winch, Senior Area Manager.

Closing Date: 15/05/2025

Interview Date: 28/05/2025

Demelza values diversity and promotes equality and inclusion. We are committed to building a diverse and authentic workplace that reflects the children and families we support. We encourage candidates from all backgrounds.

An enhanced DBS Disclosure check may be required depending on the role. Demelza is an equal opportunities employer, registered charity no 1039651. We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. For more information on data processing, visit our website and view our Recruitment Privacy Notice.