Retail Shift Leader

Bayley & Sage; Greater London; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

28 days' holiday per year

Pension Scheme

40% staff discount in our stores

Length of service recognition

Growth opportunities

Job summary

Bayley & Sage is looking for a Shift Leader to help run daily store operations across Chelsea, Belgravia, Marylebone and Wimbledon. You will deputize for the Store Manager, supervise the team and ensure excellent customer service while maintaining stock and store presentation.

You will support health and safety compliance, assist with deliveries, and drive sales with efficient, friendly service. A strong local presence and community focus are valued at Bayley & Sage.

Qualifications

• Shift is run and deputized for Store Manager to ensure smooth daily operations.
• Supervise the team to deliver outstanding customer service.
• Maintain stock availability, correct labeling, and store presentation.

Responsibilities

• Run and oversee shifts to keep the store operating smoothly.
• Hand over shifts clearly to the next Shift Manager/Store Manager.
• Supervise staff and ensure excellent customer service.
• Help maximise sales while minimising wastage and meet daily/weekly targets.
• Ensure POS and labels are complete and correctly placed.
• Participate in training and supervise team development.
• Support Health and Safety compliance with current legislation and company policy.
• Provide great customer service in all interactions.
• Process deliveries and merchandise stock.
• Rotate stock and check sell-by dates.
• Serve customers, process transactions and bag groceries.
• Dispose of waste properly and maintain cleanliness.

Skills

Shift management

Customer service

Team supervision

Tools

POS system

Job description

Job description

Locations: Chelsea, Belgravia, Marylebone, Wimbledon

Bayley and Sage is a small group of 14 independent stores filling the fridges and hearts of local communities across London. Our products reflect the best of the seasons, and we take pride in delivering superb food. Our internal culture is built on respect, inclusion and a desire to grow. We have cultivated an inclusive team atmosphere which allows us to deliver our exceptional customer service and the key to this success is our Shift Leaders.

What you'll do

• Responsible for running shifts and assisting (and deputizing for) the Store Manager (when absent) to make sure the store operates smoothly on a day-to-day basis including ensuring good availability of stock, adequate staff cover, store is clean and presented beautifully inside and out, quality checks are carried out, all maintenance issues are dealt with swiftly
• Responsible for ensuring shift is handed over completely and correctly to next Shift Manager / Store Manager
• Responsible for supervising the team and ensuring outstanding customer service is being delivered
• Responsible for assisting the Store Manager to ensure maximum sales are generated with minimum wastage, paying attention to all daily and weekly targets
• Responsible for making sure POS and labels are complete and in the correct place
• Responsible for participating in training, development and supervision of the team, leading by example
• Responsible for supporting the Store Manager to ensure Health and Safety compliance with current legislation and with Company policy
• Provide great customer service
• Process ambient, fresh, packaging, and consumable deliveries
• Display and merchandise stock
• Stock rotate, check sell by/use by dates and record
• Serve, process transactions and pack customers groceries in bags
• Dispose of waste to the correct containers
• Perform general cleaning duties

Is this you -

Is Food your passion?

Do you have a genuine interest in superb quality?

Do you love interacting with the public and being part of a small, local, independent store?

What we can offer

• 28 days' holiday per year
• Pension Scheme
• 40% staff discount in our stores
• Length of service recognition
• An amazing opportunity to grow and develop