Retail Services Compliance Officer

Jewells; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Retail Services Compliance Officer to ensure compliance with regulations and enhance customer experiences. In this role, you will oversee training and compliance for services like piercing and tattooing, while maintaining hygiene standards across stores. You'll receive accredited training and work in a vibrant environment that values personal growth. If you're passionate about the beauty industry and eager to contribute to a team that prioritizes exceptional service, this opportunity is perfect for you. Join a rapidly expanding global brand and make a difference in the retail services landscape!

Benefits

Competitive salary

Accredited piercing & permanent jewellery training

Career growth opportunities

Jewellery allowance & discounts

Competitions & incentives

Birthday day off

Qualifications

• Experience in beauty, piercing, tattooing or jewellery industry is a plus.
• Strong organizational skills with a high attention to detail.

Responsibilities

• Ensure compliance with health, safety, and legal requirements.
• Conduct regular store visits to audit and ensure compliance.
• Support training rollouts and maintain hygiene standards.

Skills

Communication Skills

Organizational Skills

Data Entry Skills

Interpersonal Skills

Attention to Detail

Positive Attitude

Ability to Work Independently

Education

Accredited Training in Piercing

Training in Welding and Engraving

Tools

Excel

Job description

Full time- London based

About JEWELLS

At JEWELLS, we don’t just sell jewellery—we create experiences. Our pieces blend trend-led design with effortless luxury, helping customers express their style with confidence. From curated ear stacks to permanent jewellery and fine piercings, we transform the ordinary into something extraordinary.

As we continue our global expansion (1,000 stores in 45 countries!), there’s never been a better time to join our team.

About The Role

As a Retail Services Compliance Officer, you’ll be ensuring Jewells is compliant with all relevant regulations, policies and ethical standards related to health, safety and legal requirements for retail services. You’ll be at the forefront of Services Experiences, ensuring the team is trained, competent and efficient across appropriate services, always with Jewells' vision of offering our customers an exceptional experience! Retail Services are specifically but not limited to: Piercing, Tattooing, Permanent Jewellery welding and engraving services.

No piercing, tattoo or welding experience? No problem! You’ll receive certified Piercing training at London’s top academy, becoming an accredited piercer as well as receiving JEWELLS welder training.

What You’ll Do

Regulatory Compliance and record keeping:

• Ensuring 100% compliance of registrations of team members and stores globally.
• Maintain an up-to-date library of team services training by store globally.
• Ensure all local council requirements are met and adhered to across the markets.
• Keep up to date with regulations concerning services practices, including hygiene standards, infection control and legal requirements.
• Provide support to Regional and Country managers by conducting regular store visits to audit and ensure compliance.
• Work with external contractors, including cleaning and sanitation services to ensure all stores are being serviced correctly and record keeping is being maintained.

Risk Assessments & Mitigation:

• Identify potential compliance risks and develop strategies to mitigate them.
• Investigate and address compliance incidents.

Training, implementation and education:

• Actively support Regional and Country Managers in delivering services KPI objectives and exceptional customer experience vision from a services perspective across all markets.
• Support in services training rollouts and sign offs for new store openings, workshops and coaching sessions.
• Support in the development of Jewells team services knowledge to ensure a seamless experience in services compliance, store openings and consistency of service across all markets.

Central Service Sanitation:

• Oversee and assist with service re-sanitization at Jewells central services hub.
• Ensure store re-allocations are completed correctly.
• 100% compliance of hygiene standards, infection control and legal requirements.

To be successful in this role you will have:

• Experience in beauty, piercing, tattooing or jewellery industry is a plus, but a professional and positive attitude along with a willingness to learn is a must.
• Willingness to be trained and accredited in services including but not limited to piercing, welding and engraving.
• Excellent communication and interpersonal skills at all levels.
• Data entry skills and Excel proficient.
• Strong organizational skills with a high attention to detail.
• Ability to work independently and as part of a team.
• Be engaging, positive and have a ‘Can do attitude’ with a keen sense of urgency.
• A results-driven mindset with capability to train and educate team on services experience and compliance.
• A commitment to upholding the highest health and safety standards to ensure compliance is achieved across markets.
• A passion for casual luxury and the JEWELLS mission.
• Ability to work full time, 40 hours per week. (Some weekend and evening work may be required).

Perks & Benefits

• Competitive salary
• Accredited piercing & permanent jewellery training (fully paid!).
• Career growth in a rapidly expanding global brand.
• Jewellery allowance & generous discounts.
• Competitions & incentives.
• A birthday day off—because you deserve it!