Retail Services Compliance Officer

Jewells; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Retail Services Compliance Officer to ensure compliance with regulations and enhance service experiences. This role offers a unique opportunity to receive accredited training in piercing and welding, while supporting a team committed to health and safety standards. Join a forward-thinking company that values career growth and offers competitive benefits, including a jewellery allowance and discounts. If you're passionate about casual luxury and eager to contribute to a dynamic team, this is the perfect opportunity for you.

Benefits

Competitive salary

Fully paid accredited training

Career growth opportunities

Jewellery allowance & discounts

Competitions & incentives

Birthday day off

Qualifications

• Experience in beauty, piercing, tattooing, or jewellery industry is a plus.
• Proficiency in data entry and Excel is essential.

Responsibilities

• Ensure compliance with health, safety, and legal requirements.
• Support training rollouts and maintain service standards.

Skills

Communication Skills

Interpersonal Skills

Data Entry

Organizational Skills

Attention to Detail

Training and Education

Results-driven

Education

Accredited Piercing Training

Health and Safety Standards Knowledge

Tools

Excel

Job description

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About JEWELLS

At JEWELLS, we don’t just sell jewellery—we create experiences. Our pieces blend trend-led design with effortless luxury, helping customers express their style with confidence. From curated ear stacks to permanent jewellery and fine piercings, we transform the ordinary into something extraordinary.

Full time - London based

As we continue our global expansion (1,000 stores in 45 countries!), there’s never been a better time to join our team.

About The Role

As a Retail Services Compliance Officer, you’ll ensure Jewells complies with all relevant regulations, policies, and ethical standards related to health, safety, and legal requirements for retail services. You’ll be at the forefront of Service Experiences, ensuring the team is trained, competent, and efficient across services such as Piercing, Tattooing, Perm Jewellery welding, and engraving services.

No piercing, tattoo, or welding experience? No problem! You’ll receive certified Piercing training at London’s top academy, becoming an accredited piercer, as well as receiving JEWELLS welder training.

What You’ll Do

Regulatory Compliance and record keeping:

• Ensure 100% compliance of registrations of team members and stores globally.
• Maintain an up-to-date library of team services training by store globally.
• Ensure all local council requirements are met across markets.
• Stay updated on regulations concerning service practices, hygiene standards, infection control, and legal requirements.
• Support Regional and Country managers with store visits to audit and ensure compliance.
• Work with external contractors to ensure proper servicing and record keeping.

Risk Assessments & Mitigation

• Identify potential compliance risks and develop mitigation strategies.
• Investigate and address compliance incidents.

Training, implementation, and education

• Support managers in delivering service KPIs and customer experience standards.
• Assist in service training rollouts, store openings, workshops, and coaching.
• Develop team knowledge to ensure seamless compliance and service consistency.

Central Service Sanitation

• Oversee re-sanitization at the central services hub.
• Ensure store re-allocations are correct.
• Maintain hygiene, infection control, and legal standards.

Requirements to be successful

• Experience in beauty, piercing, tattooing, or jewellery industry is a plus but not mandatory.
• Willingness to be trained and accredited in services including piercing, welding, and engraving.
• Excellent communication and interpersonal skills.
• Proficiency in data entry and Excel.
• Strong organizational skills with high attention to detail.
• Ability to work independently and in a team.
• Engaging, positive attitude, and a sense of urgency.
• Results-driven with the ability to train and educate teams on services and compliance.
• Commitment to health and safety standards across markets.
• Passion for casual luxury and JEWELLS’s mission.
• Ability to work full-time (40 hours/week), including some weekends and evenings.

Perks & Benefits

• Competitive salary
• Fully paid accredited piercing & permanent jewellery training
• Career growth opportunities
• Jewellery allowance & discounts
• Competitions & incentives
• Birthday day off