Retail Senior Sales Assistant

Taylor & Hart; Greater London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in bespoke jewellery is seeking a Retail Senior Sales Assistant to deliver exceptional customer experiences. This role involves greeting customers, processing sales, and ensuring a seamless journey through the purchasing process. The ideal candidate will have a strong background in luxury retail, particularly with fine jewellery, and possess excellent interpersonal skills. Join a vibrant team dedicated to innovation and customer satisfaction while enjoying competitive benefits and opportunities for personal growth.

Benefits

33 holiday days per annum

Bonus and commission scheme

Supportive team environment

Quarterly reviews for personal goals

Frequent social events

Qualifications

• 2-3 years experience in luxury retail, especially fine jewellery.
• Strong interpersonal skills and ability to build client relationships.

Responsibilities

• Welcome customers and provide an exceptional retail experience.
• Process sales efficiently and manage bookings and aftercare services.

Skills

Interpersonal Skills

Sales Experience

Customer Service

Time Management

Teamwork

Communication Skills

Flexibility

Education

Experience in Luxury Retail

Knowledge of Diamonds and Gemstones

Tools

Salesforce

QT

Photoshop

Illustrator

Job description

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Direct message the job poster from Taylor & Hart

Hours: 40 hours/week from Sunday to Thursday

Start date: August 1st 2025

Salary per year: Dependent on experience

Overview

Taylor & Hart is an e-commerce and bricks-and-mortar bespoke jeweller specialising in engagement rings and wedding rings. We offer customers the opportunity to create a high-quality custom engagement ring or jewellery piece through a seamless process – facilitated by our consultants in our retail store and via online communication channels. We’re based in Covent Garden and at our Workshop (Chancery Lane).

A Taylor & Hart Retail Senior Sales Assistant is the face of the company and is an expert in providing customers with an industry leading retail experience. They are highly knowledgeable about jewellery, diamonds and gemstones, and each assistant uses their talent, experience and people skills to greet our customers in store and ensure their needs are perfectly met, with love and without limits.

Main Responsibilities

• Warmly invite and welcome customers to Taylor & Hart’s store.
• Lead by example in the Boutique Manager’s absence
• Inspire excitement with every customer they meet taking them confidently through the Taylor & Hart journey ensuring each customer becomes a brand ambassador
• Inspire customers and ask open questions to make them feel comfortable and understand their needs
• Educate customers on our products and services, and be able to answer any questions on our brand and policies.
• Successfully process sales in store efficiently and smoothly
• Assist in qualifying walk-in customers, schedule their consultations, handover to the best sales person to continue their journey with
• Assist with confirming bookings made through the website booking system.
• Assist with any aftercare services, from booking in, to handling face-to-face aftercare bookings
• To work with the wider team with visual merchandising implementation
• Assist in the opening and closing procedure and frequent shop floor walks during the work day
• Ensure all products are displayed correctly in line with guidelines
• Organise and maintain any store orders needed for day-to-day running of the store
• Collaborate with the wider sales team to ensure every aspect of a product is carefully considered for each customer
• Complete stocktakes when needed
• Follow all store policies and procedures
• Have an understanding around Loss prevention and Health and Safety procedures of a boutique and organise/carry out any checks where needed
• Work with precision to ensure all information is complete, accurate and company policies are followed to enable a greater contribution to continued company growth.
• Work as part of a team to contribute through innovation.
• Explore new approaches and ideas to remain ‘a step ahead’ with each customer's experience
• Consistently strive to improve the consultation experience, by keeping a close eye on industry best practices and staying on top of potential innovations in technology.
• When needed, provide support to the wider sales team
• Have detailed knowledge of Taylor & Hart’s brand values and be a champion of those values in every customer or colleague interaction
• Work towards constantly improving the efficiency of the sales process.
• Comfortably navigate around key systems (QT, Salesforce, YesWare, Intercom, Photoshop, Illustrator, etc)
• Comply with all internal policies for delivering a finalised quote, keeping errors, returns and any sub-optimal customer or colleague experience to a minimum

What are we looking for:

• Previous experience of 2-3 years within a fine jewellery brand and in a luxury retail sales environment
• Experience of working with Diamonds and Gemstones
• Experience of keyholding is a must
• A team player, with excellent interpersonal and communication skills
• To have experience of building client relationships to deliver sales
• Comfortable working in a face-to-face luxury environment and managing client expectations
• Have excellent time keeping, responsible and reliable
• Flexible and adaptable to change
• Motivated, proactive and dedicated
• Sales and target driven
• To have a strong ability to relate to others and know how and when to show empathy
• Can lead and control a conversation while making the other side feel special and catered for
• To have active listening skills and an awareness of body language
• To have a flair for style, presentable and well mannered
• To tackle difficult situations head on, and work closely with others to resolve any situation
• A strong multi-tasker who thrives in a fast paced environment
• A positive attitude that can adapt and thrive in changing circumstances
• Devotion to continuous learning and improvement
• Technology literate, experience with key programs used but not a must

Why work with us:

• We are a vibrant team with a community feeling
• We are a growing brand and are always striving for more
• We look out for each other and support in any which way possible
• We offer a competitive salary
• We offer 33 holiday days per annum inclusive of bank holidays
• We will always strive to build from inside the company, offer 1-2-1 quarterly reviews, and will support you to work towards reaching your personal goals
• We have frequent social events within the company
• We see and treat everyone as an equal
• Bonus and commission scheme

To apply:

Please send your CV and cover letter to the Boutique Manager - Ceyda Ucyigit - in an email with the subject line “Retail Senior Sales Assistant”.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail Luxury Goods and Jewelry

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