Retail Security Pro — Customer-Focused Loss Prevention

Lodge Security; Shrewsbury; In loco; GBP 19.000 - 23.000; Tempo pieno

Vantaggi offerti da questo lavoro

Structured training

Pension scheme

Early access to earned pay

Uniform provided

Body worn video equipment

Wellbeing support

Discount portal

Boots discount

Descrizione del lavoro

Lodge Security is seeking a dedicated Retail Security Officer to join our on-site team in Shrewsbury on a full-time, permanent basis. You will protect people, deter theft, and deliver exceptional customer service on the front line, acting as the visible face of safety in a busy retail environment.

You will work closely with store management, maintain compliance with security protocols, and contribute to a welcoming, secure shopping experience for staff and customers while safeguarding stock and

Competenze

• SIA Licence required (Door Supervision or Security Guarding).
• Proven right to work in the UK with a verifiable 5-year history.
• Excellent customer service skills with a smart, professional appearance.
• Strong written and verbal communication and attention to detail when following procedures.

Mansioni

• Maintain a highly visible deterrent presence on the shop floor to prevent loss and deter theft.
• Apply ASCONE criteria to identify, monitor, and handle shoplifting incidents.
• Deliver outstanding customer service by greeting visitors and assisting the public.
• Represent the store professionally and support store management to ensure safety.
• Defuse conflict calmly and respond promptly to emergencies.
• Complete incident reports and maintain accurate operational records.

Conoscenze

Customer service

Communication

Conflict management

Formazione

SIA Licence (DS or SG)

Strumenti

ASCONE principles

Descrizione del lavoro

Lodge Security is seeking a dedicated Retail Security Officer to join our on-site team in Shrewsbury on a full-time, permanent basis. You will protect people, deter theft, and deliver exceptional customer service on the front line, acting as the visible face of safety in a busy retail environment.

You will work closely with store management, maintain compliance with security protocols, and contribute to a welcoming, secure shopping experience for staff and customers while safeguarding stock and