Retail security officer NFL

Mitie Group; Southend-on-Sea; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Full training and development

Career progression

Flexible benefits platform (Choices)

Virtual GP for you and household

Job summary

Mitie Group is seeking confident, customer-focused Security Officers to join our team. You will provide a visible security presence, support a safe shopping environment, and follow procedures to protect people and assets.

The role emphasizes professional conduct, strong communication, and the ability to work both independently and with colleagues. SC clearance is desirable but not essential, CCTV licence is a plus.

Qualifications

• A valid SIA Security Guarding or Door Supervisor licence.
• A positive, professional, and approachable attitude.
• Strong communication and customer service skills.
• The ability to work independently and as part of a team.
• Good attention to detail and the confidence to make decisions when needed.
• SC Clearance is desirable but not essential.
• CCTV SIA Licence is advantageous.

Responsibilities

• Providing a visible security presence to help keep people, property, and assets safe.
• Delivering excellent customer service and supporting a positive shopping experience.
• Monitoring and reporting incidents, safety concerns, and suspicious activity.
• Following site procedures and security instructions.
• Working closely with store colleagues and emergency services when required.
• Using security technology and reporting systems to support loss prevention and safety.
• Maintaining professional standards and remaining calm under pressure.

Skills

Customer service

Communication

Teamwork

Decision making

Attention to detail

Professionalism

Independent work

Job description

£14.52 per hour

Are you looking for a rewarding role where you can make a real difference every day? We are looking for confident, professional, and customer-focused individuals to join our security team.

Better places, thriving communities.

Retail Security Officer

£14.52 per hour

Are you looking for a rewarding role where you can make a real difference every day? We are looking for confident, professional, and customer-focused individuals to join our security team.

This is an excellent opportunity for someone who enjoys working with people, building positive relationships, and helping to create a safe and welcoming environment for customers and colleagues.

What You'll Be Doing

• Providing a visible security presence to help keep people, property, and assets safe.
• Delivering excellent customer service and supporting a positive shopping experience.
• Monitoring and reporting incidents, safety concerns, and suspicious activity.
• Following site procedures and security instructions.
• Working closely with store colleagues and emergency services when required.
• Using security technology and reporting systems to support loss prevention and safety.
• Maintaining professional standards and remaining calm under pressure.

What We're Looking For

• A valid SIA Security Guarding or Door Supervisor Licence.
• A positive, professional, and approachable attitude.
• Strong communication and customer service skills.
• The ability to work independently and as part of a team.
• Good attention to detail and the confidence to make decisions when needed.
• SC Clearance is desirable but not essential.
• CCTV SIA Licence is advantageous.

What We Offer

• £14.52 per hour
• Full training and ongoing development opportunities.
• Career progression within a leading security business.
• A supportive and inclusive working environment.
• The opportunity to build valuable security, customer service, and leadership skills.
• Our market‑leading flexible benefits scheme provides you with benefits that suit your lifestyle.
• We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home.
• We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
• When you join us, we'll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
• We give you access to high street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform. And we have a cycle‑to‑work scheme.
• Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants.
• We also offer a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
• We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!

Whether you are an experienced Security Officer or looking to take the next step in your career, we'd love to hear from you.

We welcome applications from people of all backgrounds and are committed to creating an inclusive workplace where everyone can succeed.

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

Looking to move roles but not leaving the Mitie family?

Why not share your experience with others about life at Mitie?