Retail Security Officer

Proact Security Group; Luton; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in security services is seeking dedicated individuals for Security Guarding roles in Luton Town Centre. This position is perfect for those who are passionate about safety and customer service, whether you are experienced or just starting your career. You will play a vital role in protecting brands from loss and ensuring a safe environment for store employees. Join a forward-thinking team that values inclusivity and professionalism, and make a meaningful impact in your community. If you thrive in dynamic situations and are committed to excellence, this opportunity is for you!

Qualifications

• Must hold a valid SIA license and the right to work in the UK.
• Excellent communication and customer service skills are essential.

Responsibilities

• Partner with store management to achieve loss prevention goals.
• Detect and prevent shoplifting while ensuring employee safety.

Skills

Customer Service

Communication Skills

Interpersonal Skills

Partnership Building

Resilience

Education

Valid SIA License

Right to Work in UK

Job description

Shift Pattern is Thursday 1100-1900, Fri and Sat 1030-1830, Sun 1100-1700.

Our people here at Proact are central to everything we do. We’re constantly looking for ways to add more value to our Customers, and we recognise that starts from within.

We are a straight-forward, honest and optimistic group from the front-line, all the way up to our executive. Our inclusive mindset, that embraces change and all aspects of diversity, make us different from archetypal security companies out there. We just feel that makes for happier teams, and consequently, better business partners for our Customers. If you are as passionate about these values as we are, we would love to talk with you.

The Retail Division at Proact Security is seeking both experienced and entry level candidates for Security Guarding positions in Luton Town Centre. This role involves protecting great brands from store shrinkage, along with ensuring the safety of store employees.

PRIMARY RESPONSIBILITIES

• Partnering with store management to meet loss prevention objectives
• Commit to the highest degree of professionalism and customer service
• Detect and prevent shoplifting, and ensure the safety of store employees
• Prepare case reports covering theft details
• Maintain effective relationships with mall security and local police
• Ensure high execution of company security measures designed to control store shrinkage
• Provide training as required by store

JOB QUALIFICATIONS

• Effective at building partnerships
• Excellent communication and interpersonal skills
• Must be confident and able to deliver great customer service
• Ability to remain calm and resilient in challenging situations
• Must possess right to work in UK
• Must hold valid SIA license relevant to position
• Prior security experience and understanding of ASCONE preferred, but not essential