Relief Retail Security Officer

Carlisle Support Services; Chester; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Pension scheme

Health and wellbeing plans

Stream – wage access

Full induction and training

Uniform and kit provided

SIA top-up training

Employee assistance program

Refer a Friend scheme

Job summary

Carlisle Support Services is recruiting Relief Retail Security officers to support Tesco locations across the Chester area. You will provide a visible security presence, manage access, deter crime, and respond to incidents with professional conduct. Full training, flexible hours, and ongoing development are offered.

Applicants should be 18+, hold an SIA Guarding or Door Supervision licence, and have 5 years of checkable work history. Full induction and support provided.

Qualifications

• SIA Guarding or Door Supervision licence.
• 5 years checkable work and address history.
• 18+ years old to work in front-line licensable activity.
• Experience in security or customer-facing role.
• Able to interact with clients and customers in a positive manner.

Responsibilities

• Ensure colleague safety and provide assurance to people on site.
• Provide a smart, visible security presence and deterrent.
• Effectively manage conflicts and take control of incidents.
• Control access and egress; conduct security patrols to deter crime.
• Proactively engage with the public in a professional manner.
• Be aware of hazards and incidents; respond appropriately.
• Provide guidance and direct customers as a first point of contact.
• Follow safety and security processes and procedures.
• Work as part of a team and build strong working relationships.

Skills

Reliability

Flexibility

Customer-facing

Professionalism

Job description

Job Introduction

Relief Retail Security officer - Carlisle Support Services working in Partnership with Tesco

The Benefits

• A competitive hourly rate of pay – paid monthly
• Access to Company Pension Scheme after qualifying period
• Health and Wellbeing Plans
• Stream - financial flexibility and instant access to earned and authorised wages
• Full induction, ongoing training, and career development
• Quality kit and uniform, everything you need to perform your role effectively
• Funded SIA top up training
• Employee Assistance Program
• Refer a Friend Scheme

The role

Carlisle Support Services is looking for enthusiastic, reliable, and dedicated individuals to join our team, working with our prestigious clients. If this sounds like you, and you’re willing to learn new skills to develop your career, we promise to provide full training and all the support you’ll need to help you to succeed.

As a relief officer you will cover holidays and sickness across various locations, you tell us where and when you can work, and we will provide the hours that suit best. Our usual shift times are 6am-3pm, 3pm-10pm/11pm with some sites having midnight finishes. The role will include varying hours but can be used as a full time role (greater flexibility around travel and working hours needed) or to supplement to your main income.

Location: Chester area (Access to Own vehicle preferred to allow greater flexibility in areas to cover)

Hours: Varying hours covering a variety of shifts that include 6am-3pm, 3pm-11pm/midnight

Pay: £14.65 per hour

Your core role will include but not be limited to the following activities:

• Ensure colleague safety, providing a sense of assurance for all
• Provide a smart, visible, proactive, and engaging security presence and deterrent
• Effective conflict management, always taking control of incidents
• Control access and egress, conducting security patrols to deter crime
• Able to proactively and professionally engage with the public
• Be aware of hazards and incidents, and responding appropriately
• Providing guidance, information and directing customers as a first point of contact
• Managing and following safety and security processes and procedures
• Working as part of a team, building strong working relationships

The ideal candidate

• At least 18 years old – a legal requirement to work in a front-line licensable activity
• SIA Guarding or Door Supervision licence
• 5 years checkable work and address history
• Reliable, punctual, flexible, and smart in appearanceFriendly, approachable, and always professional
• Enthusiastic and motivated to do a great job
• Ideally some experience within a Security environment or a customer facing role
• Able to interact with clients and customers in a positive manner
• Some experience working within a Security environment and working as part of a team
• Effective people skills, able to interact with clients and customers in a positive manner

Successful candidates will be required to provide original documentation for detailed screening and vetting processes.

This could include the following: passport / driving licence / utility bill dated in the last 3 months / HMRC letter / original bank statement / original payslip / birth certificate / a valid share code.

About Us

Join a growing market‑leading brand of support services to work with the UK’s largest brands such as Jaguar Land Rover, Tesco, BBC StudioWorks, and many more.

Carlisle currently employees over 5,000 dedicated and enthusiastic staff members to deliver events, security cleaning, and retail facilities support services across the UK’s most renowned sites and critical infrastructure.

Equality, Diversity, and Inclusion

At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion.

In all situations people will be judged solely on merit or ability.

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