Retail Security Guard

Altimus Limited; Greater London; On-site; Full time

Benefits offered by this job

Competitive pay

Reliable schedules

Company pension

Training refreshers

Job summary

A leading outdoor wear retailer in Kensington is looking for Retail Security Guards to ensure a safe and welcoming shopping environment. You will deter theft, monitor the store, and respond to incidents while providing excellent customer service. Applicants should hold a valid SIA licence and have relevant retail security experience. This role offers competitive pay and flexible scheduling options.

Qualifications

• Proven retail security experience preferred, particularly in fashion/outdoor.
• Right to work in the UK; reliable availability including weekends.

Responsibilities

• Deter theft through a visible presence and proactive engagement.
• Monitor CCTV and conduct regular patrols; escalate concerns appropriately.
• Respond to incidents such as suspicious activity and emergencies.
• Work with store management on loss-prevention plans.

Skills

Calm under pressure

Excellent communication skills

De-escalation

Customer service orientation

Education

Frontline SIA Door Supervisor or Security Guard licence

First Aid at Work

Tools

CCTV (Public Space Surveillance) training

Job description

Retail Security Guard (Full-time & Part-time)

Location: Kensington, London W8 7RG (in-store) Type: Full-time and Part-time (Permanent) Start: ASAP (rolling applications)

About the role

Altimus Outdoor is London’s destination for premium outdoor and performance wear. We’re seeking professional, customer-focused Retail Security Guards to protect our people, customers, and product — while contributing to a calm, welcoming shopping experience.

What you'll do

• Deter theft and loss through visible presence, situational awareness and proactive engagement.
• Greet customers and support a safe, friendly store environment, act as a brand ambassador.
• Monitor CCTV and conduct regular floor/walk‑through patrols; escalate concerns appropriately.
• Respond to incidents (suspicious activity, first‑aid support, emergency evacuations) following store procedures.
• Work with store management on loss‑prevention plans, staffing awareness, and incident drills.
• Complete accurate reports (incident logs, witness statements, evidence handling) and liaise with police where required.
• Opening/closing & key‑holding duties as rostered; ensure premises are secure.
• Support events (product launches, VIP evenings) with queue management and access control.

What you'll bring

• Frontline SIA Door Supervisor or Security Guard licence (valid and in date).
• Retail security experience preferred (fashion/outdoor environment a plus).
• Confident, calm under pressure with excellent de‑escalation and communication skills.
• Professional standards: punctuality, integrity, clear reporting, and GDPR awareness.
• Right to work in the UK; reliable availability including some weekends/late trade.
• Desirable: First Aid at Work; CCTV (Public Space Surveillance) SIA; languages (Arabic, French, Spanish, Italian).

Why you'll love it

• Competitive pay (DOE) with opportunity for overtime.
• Reliable schedules with full‑time and part‑time patterns.
• Company pension and training refreshers (LP best practice, conflict management).

Requirements & checks

• SIA licence (frontline) – must be presented at interview/induction.
• Background screening appropriate to the role (e.g., employment history/reference checks).
• Comfortable with standing/walking patrols and occasional manual handling.
• Full‑time: typically, 40 hours/week on a rotating roster (incl. some weekends).
• Part‑time: flexible shifts to suit availability (min. 16–24 hours/week ideal).
• Opportunity for additional hours during peak seasons (winter/ski).

Please include: your SIA licence number/expiry, availability, and any First Aid/CCTV certifications.

Subject line: Retail Security Guard – Full-time/Part-time – Your Name

We review applications on a rolling basis and encourage early submissions.

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