Retail Security & Customer Service Officer

Barbarianfm; Derry/Londonderry; On-site; GBP 18,000 - 24,000; Full time

Job summary

Barbarian Facilities Management Limited in Derry/Londonderry, Northern Ireland, is hiring a Retail Officer to protect people, stock and property at retail premises. You will be the visible, friendly face on the shop floor, deter theft and help customers and colleagues feel safe.

Responsibilities include patrolling the floor and entrances, greeting customers, monitoring high-risk areas, de-escalating conflicts, and completing clear logs and reports at the end of each shift.

Qualifications

• Reliable, punctual and presentable.
• Good communication and customer-service skills.
• Comfortable being on your feet for a full shift.
• Right to work in the UK.
• If you hold an SIA badge, please add the number on your application.

Responsibilities

• Patrol the shop floor and entrances, deterring theft and anti-social behaviour
• Greet customers and handle queries politely and professionally
• Monitor high-risk areas and report suspicious activity
• De-escalate conflict calmly and report incidents accurately
• Complete clear logs and reports at the end of each shift

Skills

Reliability

Punctuality

Customer service

Communication

Presentable

Stamina

Job description

Barbarian Facilities Management Limited in Derry/Londonderry, Northern Ireland, is hiring a Retail Officer to protect people, stock and property at retail premises. You will be the visible, friendly face on the shop floor, deter theft and help customers and colleagues feel safe.

Responsibilities include patrolling the floor and entrances, greeting customers, monitoring high-risk areas, de-escalating conflicts, and completing clear logs and reports at the end of each shift.