Retail Security & Customer Care Officer

Barbarian Facilities Management Limited; Swansea; Remote; GBP 14,000 - 19,000; Full time

Job summary

Barbarian Facilities Management is recruiting a Retail Officer to protect people, stock and property at retail premises in Swansea. You will be the visible, friendly face of security on the shop floor, deterring theft and helping customers and colleagues feel safe.

The role involves patrolling, greeting customers, monitoring high-risk areas, de-escalating conflicts and completing shift logs. Ideal for reliable, punctual individuals with good communication skills who can stand for long periods.

Qualifications

• Reliable, punctual and presentable.
• Good communication and customer-service skills.
• Comfortable being on your feet for a full shift.
• Right to work in the UK.
• If you hold an SIA badge, please add the number on your application.

Responsibilities

• Patrol the shop floor and entrances, deterring theft and anti-social behaviour
• Greet customers and handle queries politely and professionally
• Monitor high-risk areas and report suspicious activity
• De-escalate conflict calmly and report incidents accurately
• Complete clear logs and reports at the end of each shift

Skills

Customer service

Punctuality

Presentable appearance

Job description

Barbarian Facilities Management is recruiting a Retail Officer to protect people, stock and property at retail premises in Swansea. You will be the visible, friendly face of security on the shop floor, deterring theft and helping customers and colleagues feel safe.

The role involves patrolling, greeting customers, monitoring high-risk areas, de-escalating conflicts and completing shift logs. Ideal for reliable, punctual individuals with good communication skills who can stand for long periods.